CB6 1DN. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. Jenkins stepped down in April, and its former chief operating officer, Helen Beck, also criticised in the report, retired last month. Senior doctors at West Suffolk hospital said the trusts demand for fingerprints and handwriting typified a bullying management style. There has already been a management clear-out at the trust in advance of the reports publication. Systems for audit and documentation records and consent were not embedded or monitored effectively. The service has a midwife who leads on bereavement and offers ongoing support to women and partners who have suffered a pregnancy loss. Members of other unions, including Unison and the . According to a 2018 board report, "ongoing structural issues", including corrosion, cracks and rust, were already identified at West Suffolk Hospital, built in 1973. The trust should review the options and nutritional value of food offered within the childrens service. [13], In January 2018 the hospital was rated outstanding by the Care Quality Commission, one of only seven general hospitals in England awarded the highest possible rating. West Suffolk Hospital Overall: Requires improvement Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ (01284) 713050 Provided and run by: West Suffolk NHS Foundation Trust All Inspections Other CQC inspections of services Community & mental health inspection reports for West Suffolk Hospital can be found at West Suffolk NHS Foundation Trust. Ward F8 - Acute Medical Unit - Admissions/Ambulatory Care/DVT Clinic. Since any such publication would be in English and oriented to an international market. the service is performing badly and we've taken enforcement action against the provider of the service. Inspection Report published 7 November 2011 for West Suffolk Hospital - PDF - (opens in new window), Published The trust should ensure a robust process for oversight and management of all policies and procedures. had received continuing attention in the . Read our privacy and cookie policies. On board the worlds last surviving turntable ferry. General healthcare, medicine, nursing, psychology, management and leadership, study skills and a fiction collection. West Suffolk Hospital NHS Trust Report To: Trust Board Date: March 2012 Title: Quality Report Report of: Nichole Day, Executive Chief Nurse. It downgraded the trust's rating from "outstanding" to "requiring improvement". She described the punctured lung incident as a recognised complication of the operation. Susan Warby died aged 57 after an operation there in 2018. Within the maternity service there was a lack of consistency in the effectiveness of the care, treatment and support that people received. Staff awareness and understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards was not consistent. New healthcare facility. So I can understand that aspect of it to a degree, because the allegations involved in the letter could potentially involve a criminal case., In a written statement issued after the adjournment, Warby added: Transparency is important in maintaining confidence in the NHS and upholding patient safety, and hospital staff should feel able to speak out on any issues they identify in the workplace.. WSFT serves a predominantly rural geographical area of roughly 600 square miles with a population of around 242,000. The service also had two practice development midwifes to assist maternity staff with their mandatory training and competencies and a safeguarding midwife who staff can seek safeguarding advice from. West Suffolk Hospital Main Hardwick Lane, Bury St Edmunds, Suffolk IP33 2QZ Facility Speciality: Adult Blood Tests This is near the intersection of Ingleside Road. Availability Time of Day It added: The impact of these actions was nothing short of disastrous, not only for the staff directly caught up in the process, but for other members of the trusts staff, the working environment more generally, and for the trusts reputation internally and externally.. Helen Beck will retire at the end of November. Our rating of services stayed the same. Document supply service. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. It became the Suffolk General Hospital in 1902 and the West Suffolk General Hospital in 1929. Bury St Edmunds, I have had a good choice offered to me.' Clinical leads and managers at all levels monitored the reports of any incidents such as falls or avoidable infections. People we spoke with told us that they were well informed regarding their treatment and care. Staff could not adequately explain the governance arrangements. The BBC is not responsible for the content of external sites. We use cookies to give you the best online experience. The trust should review the succession planning and development for staff in seconded or interim roles within the maternity service. [3], After joining the National Health Service in 1948, it moved to Hardwick Lane in Bury St Edmunds in 1973. The former health secretary, Matt Hancock, chats to Stephen Dunn, former chief executive of West Suffolk NHS foundation trust, and the hospital's then medical director, Nick Jenkins. CQC rating. The hospital trust spent more than 2,000 in 2019 commissioning fingerprint and handwriting experts in an effort to identify the author. Library is staffed Mon - Fri: 8.00 - 16.30. Copyright 2023 West Suffolk NHS Foundation Trust. Let's make care better together. In some cases, you will be able to receive compensation for these costs later on . Many good ideas for improvement and innovation were from the junior, ward level staff. Community & mental health inspection reports for West Suffolk Hospital can be found at West Suffolk NHS Foundation Trust. We saw that action had been taken and staff levels were set to improve. 540 talking about this. In a letter to staff, seen by the BBC, West Suffolk NHS Foundation Trust's chief executive Dr Stephen Dunn made the announcement, but made no reference to the independent inquiry. /Medizin, Gesundheitswesen, The Stockholm County Medical Information System, Donald Fenna, Sixten Abrahamsson, Sven Olof Lw, Hans Peterson, https://doi.org/10.1007/978-3-642-93101-7, System Outline The Hardware/Software Base, Tax calculation will be finalised during checkout. The trust should consider quality measurements such as local targets for induction of labour, assisted deliveries and return of women with perineal problems. M22 Bury Bus Station - Nowton Estate - West Suffolk Hospital - Bury Bus Station Mulleys Motorways. Signing up to Open Athens will allow you online access to 1000s of journals, e-books, and other resources to help you in your work and professional development. and computer files. - 207.180.222.120. 1 year membership available to anyone not in the above categories. Information governance and data protection within medical photography was not assured. We rated them as requires improvement because: Published We spoke with executive and non-executive Trust Board members who told us about the framework for monitoring quality and safety of the service. Safety concerns included, but were not limited to, infection control, the timeliness of patient risk assessments, patient record keeping, recording and storing of medicines, emergency equipment checks, and mandatory training compliance rates for medical staff. Learning Disabilities / Neuro Developmental Disorders, Severe Mental Illness (SMI) Health Checks, Child Physical Activity and Weight Management, Children under 5 and Breastfeeding / Weaning, Prescribing, Pharmacy and Medicines Optimisation, COVID-19 Prescribing / Medicines Resources, Antimicrobial Prescribing Guidance Summary (Note Please refer to Net Formulary for latest guidance, this document is under review), Combined Commissioned Drug Therapies List - Under Review, Opioid Deprescribing Toolkit and Resources, Clinical Threshold Policy - Supporting Information, Individual Funding Requests: Commissioning Policy, Arthroscopic Shoulder Decompression for Subacromial Shoulder Pain, Corneal Collagen Cross-Linking for Keratoconus, Corticosteroid Injections for Chronic hip pain, Cryopreservation of sperm, oocytes and embryos, Fertility Treatment (Assisted Conception), Hysterectomy for Heavy Menstrual Bleeding, Laser Hair Removal - Non-face body areas and for non-cosmetic reasons, MRI Guidance (Open/Upright and Wide-Bore), Radio Frequency Denervation of Facet Joints, Reversal of Male and Female Sterilisation, Steroidal Epidural Injections for Patients with Acute and Severe Sciatica, Surgical Discectomy (for lumbar disc prolapse), Interpretation and Translation Services - Non-Spoken (Language Empire), Interpretation and Translation Services - Spoken (DA Languages), West Suffolk Hospital Clinical Guidance and Pathways, Incident reporting / Quality issue concerns. View our job opportunities here. West Suffolk Hospital is spending tens of millions of pounds making dangerous reinforced concrete planks in its main building safe. View on a map. Many staff had worked at this location for a long time. Clinical leads and managers at all levels monitored the reports of any incidents such as falls or avoidable infections. In emergency and life-threatening cases continue to come forward as normal or call 999. All rights reserved. We spoke with 16 staff including ward managers and other staff in the nursing teams. Ward G1 - Macmillan Unit. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ. During this inspection we inspected the trusts sites at Bury St Edmunds and Newmarket Community Hospital. But he asked the coroner to seek expertise from an independent witness, because all the witnesses called to the inquest so far worked, or had worked, at WSH. There was a 'patient panel' which meant that people who used the service were involved in planning and monitoring the service. First for information. "We are pleased that Nick will remain as a valuable member of the Trust's consultant body and we wish Helen all the very best for her retirement at the end of the year. Its absolutely crucial that staff feel able to raise concerns without feeling bullied or intimidated, as thats much safer for patients. Copyright 2023 West Suffolk NHS Foundation Trust. At least one standard in this area was not being met when we inspected the service and. The computerization project that had started virtually 10 years previously. Information about the coronavirus and our Trust. COVID-19 information. The antenatal and postnatal ward F11 should review the practice of overnight stays for all partners on the ward. An inquest was told about a series of errors in the treatment of Susan Warby, who died five weeks after bowel surgery in August 2018. Helen Edgar, 41, from Stowmarket, attended the West. The Library Catalogue (OPAC) Click here to view the West Suffolk Hospital Library and Information Centre catalogue. Hinchingbrooke Hospital, which is of similar design, has. In focus. People could not always access services for assessment, diagnosis or treatment when they needed to. terminal displays. An NHS boss whose executive team sought fingerprint samples as it hunted a hospital whistle-blower is still being paid months after quitting his job. Our Trust is building a new healthcare facility. This reflected the JBDS guidelines regarding the administration of 10% glucose solution when blood glucose was less than 14 mmol/L on FRIII, but also advised the administration of 20% glucose solution if blood glucose was to fall below 6 mmol . Library Location. Review its Mental Capacity Assessment, Deprivation of Liberty Safeguards and EPARS policies to ensure they are compliant with law and reflect good practice. the service is performing exceptionally well. The trust should ensure that nurse staffing levels for children meet recommended national guideline levels. We spoke with members of staff in all departments including nurses, ward managers, care coordinators, medical staff, porters and administration staff. 84 jobs. Published west suffolk hospital jobs in Bury St. Edmunds. In emergency and life-threatening cases continue to come forward as normal or call 999. Inadequate Welcome to the West Suffolk NHS Trust Library. Warby said the allegations concerned a previous incident which is not being looked at here and we cant comment on. Mr Jenkins is due to step down in his role as medical director at the end of May, but will stay on as a part-time emergency medicine consultant. the service isn't performing as well as it should and we have told the service how it must improve. Susan Warby, 57, died at the West Suffolk Hospital in Bury St Edmunds on 30 August,. But he also revealed that it contained allegations about the treatment of at least one other patient. The service did not have a tool in place to triage women. Medical cover at night was not consistent and was not in line with good practice guidelines. An A&E patient forced to wait over eight hours to be treated on the first day of the crippling nursing strike has begged Rishi Sunak to 'please, please, please, please, pay your staff fairly . N/A https://library.wsh.nhs.uk/ . Your information helps us decide when, where and what to inspect. [12] A whistleblower alleges a doctor involved in Nunn's care had previously endangered patients by injecting himself with drugs while on duty. 374 Clare - Bury St Edmunds Chambers. 31 were here. Pink Floyd guitarist David . People told us they were offered enough food and drink. Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Processes for identifying, recording, escalating and managing risks across the organisation were not always fully effective or undertaken in a timely manner. call. It is the seat of the Bishop of St Edmundsbury and Ipswich and is in Bury St Edmunds. We did this to gain the views of people who received care and treatment, people who visited the hospital or worked there. The writing of this text arose through the opportunity of one author (D.F.) CB8 7JG, In Specialist staff told us about the initiatives and projects to improve the service such as dementia training for all staff and improved electronic recording and planning of care. Instead of saline, a solution containing glucose was injected into Warbys artery and as a result her blood sugar increased to very high levels. West Suffolk NHS Foundation Trust (WSFT) provides hospital and community healthcare services and is an associate teaching hospital of the University of Cambridge. Nick Jenkins will leave his role as medical director, while chief operating officer Helen Beck is to retire. Two consultant pediatricians learnt hypnosis to reduce the need for sedation in children requiring MRI or CT scanning. particularly as it relates to outmoded equipment and a locally developed programming language. [7] At an inquest into the death which commenced at Suffolk Coroner's Court on 16 January 2020,[8] the coroner called for a police investigation into the death. Cost of living. we have taken enforcement action. This week the Guardian further revealed that the trust had spent more than 2,500 on handwriting and fingerprint experts after demanding samples from staff. Therefore executive managers were able to make decisions based on valid information about the experience of people. "Not all staff felt supported, respected or valued and some feared reprisals if they raised concerns," it added. Dr Stephen Dunn is being employed by West . In an urgent inquiry the accuracy of a statement by West Suffolk hospital will be examined after the Guardian revealed in December it had demanded fingerprints and handwriting samples from. after her comeback with tell-all book . We witnessed some examples of excellent compassion and all staff we met put patients at the center of the care provided. We spoke with 21 members of staff including medical and midwifery staff, maternity care assistants and service leads. We found that the provider had systems in place to monitor the condition and safety of the premises. new. The trust should ensure the principles of infection control are appropriate and monitored within the critical care unit for caring for potentially infectious patients. Out of the five hospital services inspected we rated three as requires improvement and two as good. The trust should review medical staffing, particularly within end of life care services to ensure consultant cover meets recommended national guideline levels. He added: Rather than address the widespread patient safety issues leading to Mrs Warbys death, the senior management at the trust sought instead to divert their attention to targeting the whistleblower. West Suffolk NHS Foundation Trust, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ 01284 713 315 Visit website View Accessibility Symbols View photos View on a map Access Guide Show Easy Read Easy Read Print/Save as PDF Something changed? Ramp access; induction loop; washroom for disabled users and lift to lower floor meeting rooms. Before our inspection, we reviewed performance information about this service. A whistleblowing letter has been sent to inspectors and a local newspaper by maternity care staff at a hospital. interest and detachment. (modern). We are extremely busy in our emergency department so please use our services wisely. There had been occasion when staff levels fell below what was needed to provide safe care. Trust performance against national audits was outstanding especially in the Sentinel Stroke National Audit Programme (SSNAP) and Myocardial Ischaemia National Audit (MINAP). Ward F7 - Acute Medical Unit. Whilst mainly serving the population of Suffolk, WSFT also provides care for parts of the neighbouring counties of Essex, Cambridgeshire and Norfolk. Learn more about PALS To contact PALS at this hospital: phone 01284 712555 email pals@wsh.nhs.uk What patients say Latest reviews for West Suffolk Hospital. We saw that managers showed clear leadership that all staff were expected to provide a high quality of care to people. Suffolk County Huntington Hospital 270 Park Avenue Huntington, NY 11743 (631) 351-2000 Mather Hospital 75 North Country Road Port Jefferson, NY 11777 (631) 473-1320 Peconic Bay Medical Center 1300 Roanoke Avenue Riverhead, NY 11901 (631) 548-6000 South Oaks Hospital 400 Sunrise Highway Bloomfield retired in March 2019. [14], The Care Quality Commission conducted an inspection of West Suffolk Hospital between September and October 2019. However pockets of this still existed. Dr Rinesh Parmar, chair of the Doctors Association UK, said: The witch-hunt for a whistleblower following the tragic death of Mrs Warby highlights a deep-seated toxic culture at West Suffolk hospital. The rising cost of living pressures can affect any one at any time. The hospital was built in a former Ordnance Depot in Hospital Road in Bury St Edmunds. [4] They set up outreach clinics in GP premises and held telephone clinics so that patients could stay in their own surroundings. Asked by reporters whether he was upset by such tactics, Warby said: I was quite surprised the lengths they went to, but that was also part of a criminal investigation as well. During an inquest into her death, it was heard she had been given glucose instead of saline via an arterial line. The affected hospitals are: West Suffolk, Hinchingbrooke in Cambridgeshire, James Paget and Queen Elizabeth in Norfolk, Airedale in West Yorkshire . Jon Warby, a former police officer, said the letter knocked me sideways when it arrived two months after his wife, Susan, had died aged 57 after an operation for a perforated bowel at West Suffolk hospital (WSH) in 2018. At this inspection we found that the service was well-led as the provider had improved training arrangements, effectively raised staff awareness about consent and MCA, and there was evidence in people's care records that consent and capacity had been appropriately managed. They were then sent requests by management for fingerprints with a warning that failure to do so implicates you as being involved in writing the letter. We used the Short Observational Framework for Inspection (SOFI). [5], The hospital provides accident & emergency, maternity, oncology and palliative care services. They were also angered when Hancock failed to respond to. About this book The writing of this text arose through the opportunity of one author (D.F.) Ensure a robust process for data management with regard to medical photography and comply with all information governance protocols including informed consent, data protection, tracking and tracing and appropriate audit systems implemented to ensure quality improvement.
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