We have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible.We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeah Brittany Ferries. Webaffinity credit union: 4600 n w 2nd ave/ des moines: iowa, 50313: 273074504: affinity credit union: 475 nw hoffman ln des moines: iowa, 50313: 021283547: affinity federal credit Good afternoon,Thank you so much for your review - it is greatly appreciated hearing your kind words concerning our contact centre team. We had Brittany bookings made through the Caravan Club CAMC. Terms and Conditions & Privacy Policy, If there is a P&O account linked to this email address, we'll send over a link to reset your password, Enter the email address associated with your account, and we will email you your booking reference, If there is a P&O account linked to this email address, we'll send over your booking reference. I believe they do this to protect your allowances if your call is not answered within a specific time, but this is something you would need to check with your provider.I am sorry for any inconvenience and frustration caused.Kind regardsSimonBrittany Ferries. Affinity Federal Credit Union: Telegraphic Name: AFFINITY FCU: Location: Basking Ridge, NJ. Booked to travel from Portsmouth to Santander in May and obviously due to the current situation the crossing is cancelled. Far too expensive overall ,food especially dreadful on Galicia ,sailing from Bilbao to portsmouth.and cabins overpriced,could get a comfortable hotel room for what we paid for inside cabin ! The new Brittany Ferries coupon has been verified, check it out now! Tried phoning customer services but a message simply says "no longer in operation - you have not been charged". PromoPro is ready to offer everyone Refund Code For Brittany Ferries plus valid Brittany Ferries Promo Code as much as we can. Daily in April. Save Money With our Brittany Ferries offer.Once you have filled up your basket with lots of lovely goods from Brittany Ferries, never forget to use this discount code to get your money off.Hurry and dont miss out. If the arrival of the ferry is delayed or the crossing cancelled, compensation of between 25% and 50% of the ticket price will be awarded. Replies to negative reviews in < 24 hours, Read 1 more review about Brittany Ferries. Comfortable crossing and good catering facilities on both crossings from Portsmouth to Caen. Good afternoon,Thank you so much for your review & compliments concerning my colleague Jessica. Got to wait long periods to get through by phone.However your telephone representative is always very helpful and pleasant. Replies to negative reviews in < 24 hours. Not 100% sure but I would have said you'd be claiming against next year's policy, ie the one in which the trip was due to take place. WebDesired outcome: I would like a refund please. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Offer is non transferable and is subject to restricted space and availability. I have no desire to run through the whole complaints process, contacting ABTA etc but I'll do it if they make me.Very, very dissatisfied with this response which may cross into illegal business practices - certainly unethical. I am sorry you did not have an enjoyable voyage Best wishesLucyBrittany Ferries. The Portsmouth to Le Havre ferry is ideal for those traveling from London and the south, sailing to Le Havre on the alabaster coast of Normandy, closer to Paris and eastern France than any of their other voyages. Don't miss out and join our newsletter for latest offers, By clicking "Sign Up" you consent to receiving information, newsletters and special offers by email from P&O Ferries. DoNotPay can help you avoid unwanted charges altogether with its virtual credit card product. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. I have twice emailed B ferries for help and advice, acknowledged with automated promise of a response within 10 days. Brittany Ferries to offer refunds and credit notes. Which is impossible. Very happy with the booking process, I used the flex ticket and changes that I needed were easily made. A way to make more money. Kind regardsLeahBrittany Ferries. It goes against our guidelines to offer incentives for reviews. Im writing to confirm that your booking has been cancelled and a refund of 330 GBP has been issued to card ending XXX. Do not include any personal details in the box below. Our latest Brittany Ferries sales from May 2023.Get 20% on Service, take time to order now. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. I'm grateful to hear that my colleagues were able to assist you in amending your booking multiple times as the current situation has progressed.We look forward to welcoming you back on-board in future.Kind regards,JamesBrittany Ferries, Thanks to you all for your patience with myself and others who have had to change their bookings- Many thanks and keep safe during these uncertain times- Thanks again to you all at Brittany Ferries- regards Barbara Lister, Hello Barbara,Thank you for your review. Therefore, you can enter discount codes in the "discount" box in the lower-left corner of Brittany Ferries when making a payment. Hello Gaynor,Thank you so much for your review - I'll be sure to pass on your compliments concerning my colleague Karen who assisted you.We hope you enjoy the rest of your weekend.Best regards,JamesBrittany Ferries, lovely lady, very helpful in changing my booking and emailed confirmation. Before this, you can only receive a partial refund via a travel voucher. Brittany Ferries Student Discount: Exclusive offers for all students.Get yours now. I appreciate the frustration and inconvenience this will have caused and apologise.Best wishesSimonBrittany Ferries. Our crossing 970 had been paid in full, however we can not get a refund and are only being offered a travel voucher valid for 2yrs. Here are 8 tips for writing great reviews. It was presumably cancelled due to low numbers / cost ineffectiveness, not any legal issues.After waiting ~1h to get through on customer support via the phone we were told we could only receive a refund via voucher. Last month we caught up with some Brittany Ferries customers. The distance from London to Portsmouth may be covered in under two hours by car. I told them this was probably not legal per EU regulation and I would raise to ABTA if they did not provide a refund. Frustrated by lack on eating facilities aboard and their limited opening hours. "The attached invoice contained the full amount of our refund. We have been locked up in Wales for almost 2 Months (Van on sorn) and if its possible and SAFE to go we will..If it looks like its not going to be possible then I will just cancel and lose the Quarter Deposit.. Not Sure about Stena ticket as Its "Supposed" to be Fully flexible and refundable but going on what ive heard None of the previous rules apply any longer. site and will not be responded to individually. Tripadvisor performs checks on reviews. This was done on a sailing by sailing basis so by now you should have received a refund credit note for both legs of your booking equalling the total amount paid. WebCredit Note Information. Successfully filing a chargeback can be tedious and difficult. This is a prototype - your feedback will help us to improve it. Email Contact the company at existing.bookings@brittanyferries.com. We were in limbo for two days and then had a stressful journey to Dover, with a 4am start, followed by an eight hour drive from Calais to St Nazaire. Dear 'Ron S', I am sorry but we're currently unable to operate a passenger ferry service in order to protect both our crew & customers and weve had to close most of our telephone lines and temporarily resort to an email only customer support network.For sailings that were affected by the suspension of services, we've automatically cancelled the bookings and been in touch via email with regards to the refund. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. 3 Nights just from 2 on Selected France Hotel Bookings at Brittany Ferries. The cancellation fees are a bit high. 2023 Trustpilot A/S. Registered office: 1 London Bridge Street, SE1 9GF. Dear Helen,Thank you for taking the time to leave us your valuable feedback.I am sorry to hear that you have had difficulties speaking with us; we are experiencing high call volumes at the moment but are working really hard to answer customers as quickly as possible.Once again, thank you for your feedback.Kind regardsLeahBrittany Ferries. Maybe APIs arent required anymore? What was timescale. Cabins were pokey. If they choose an alternative, the amount of the unused fare can be refunded or credited for their next trip. We have used this service since its inception, when it was wonderful. Please do keep an eye on our social channels and Sailing Updates pages for the latest information. Holidaymakers struggle to get refunds. I saw in the news the morning that the Competition and Markets Authority is flexing its muscles on the whole issue of cancellations/refunds so it will be interesting to see where that goes. Second is pay 50% and get some other benefits but you only get a voucher refund.The most expensive is the flexi fare 25% deposit and amend up to 4 hours before With its excellent road network connections, you can enjoy a hassle-free journey. Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from Portsmouth to Caen overnight with Brittany Ferries and returning to the UK on July 1. You'll never receive marketing from anyone but us and you can opt out of receiving this information at any time by clicking on the unsubscribe link in any of our emails. Instead, I crossed the channel to Cherbourg and drove to St Nazaire. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. When I sent communication via their site stating they WILL give me a refund if crossing cancelled I had the predictable response.. a voucher. Very happy. You have a right to enjoy free shipping when you order Brittany Ferries for the first time. Id paid the outbound in full but only the deposit on the inbound as, by the time the balance was due, I could see that ferries would be cancelled. Should also say the staff are lovely, really helpful ladies and gents all with excellent English and Spanish including the chefs! Thehealth and safetyof our passengers and crew remain, as always, our highest priority. Terrible service. Exploring Venetian Waterways by Boat and Bicycle, Venice, Beware UK passport renewal and holiday scams, Accommodation Review: Bude Coastal Resort, Cornwall, Travel Guide: El Salvador, Central America. Brittany Ferries provides NHS discounts (Health Service Discounts) for workers in any role within a healthcare organisation. We have booked to go away on 3rd September Stena Lines Harwich - Hook of Holland then Return Santander - Portsmouth on 28th September. What a shame. Brittany ferries, no refund [Re: John V6] #642996 08/06/20 01:40 PM 08/06/20 01:40 PM: Joined: Sep 2017 Posts: 177 Devon, UK. Thank you and the website was easy to follow and use. Told them I wanted a cash refund to the card that made the payment and eventually they hung up on me - nice.Here's hoping that it was just a last ditch attempt to fob us off with Monopoly money and we'll actually get our refund. These tickets require a 50% deposit at the time of booking, which is non-refundable. Very helpful information on the phone. Its essential to read the policy documentation before saying yes. Watch out when booking make sure it's the cabin you want very confusing. It goes against our guidelines to offer incentives for reviews. This might offer you cover on purchases of any value made on debit, credit or prepaid cards. My company calculates that it saves 200 Euros in fuel and tolls to use this landbridge ferry it chooses what route we must use.. Phone Call 0330 159 Great to be able to take dog and car load of stuff to Spain. As long as you have a valid NHS ID, you can take advantage of a vast range of Brittany Ferries discount codes and vouchers exclusive to NHS staff. I would say though that if I was running the Government of any country I wouldn't let ANYONE in until I knew it was completely under control and safe for my own citizens You must log in or register to reply here. You never know these travel organisations may even stop ripping people off during school Holidays ! Further 75 off Selected Crossings at Brittany Ferries. Brittany Ferries issued us with credit notes. Changes to your Terms & Conditions My call was not disconnected by my provider. Choose the most convenient route and shorten the drive to your destination, saving time and money. Dear Mr and Mrs Waistell, Thank you for taking the time to write a review.