Bought almost $1400 worth of Ego tools less than one year ago. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. However this process is SLOW. EGO POWER+ 56V 1 x 2.5Ah 900m3/h Blower Kit LB5302E, EGO 56V 65cm Brushless Hedge Trimmer SKIN HT6500E, EGO 56V 2 Piece 1 x 7.5Ah Lawn Mower & Blower Kit LMLB2135E-SP, EGO 38cm 1 x 2.5Ah Line Trimmer Kit STLB1521E-S, EGO Multi-Tool 51cm Hedge Trimmer Attachment HTA2000, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E, EGO Powerload 38cm Line Trimmer Skin ST1520ES, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 50cm Steel Deck Self-Propelled Mower Kit LM2022E-SP, EGO Multi-Tool 300mm Brushcutter Attachment BCA1200, EGO 56V Brushless 42cm 5.0Ah Push Lawn Mower Kit LM1703E, EGO 56V Brushless Powerload 38cm 1x2.5Ah Line Trimmer Kit ST1521ES, EGO 49cm Mower Blade to suit LM2001E Lawn Mower, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge BA4200T, EGO POWER+ 56V 1 x 2.5Ah Multi-Tool Pole Hedge Trimmer Kit MHT2001E-X, EGO Multi-Tool 78cm Pole Extension Attachment EP7500, EGO Multi-Tool 38cm Rapid Reload Line Trimmer Attachment STA1500, EGO POWER+ 56V Brushless Multi-Tool Power Head & Line Trimmer Kit MST1500E, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head & Line Trimmer Kit MST1504E, EGO 52cm High Lift Mower Blade to suit LM2101E & I got connected with somebody right away and they went through basic troubleshooting steps (Making sure the battery is charged, trying the battery on other tools, etc.). The store will not work correctly when cookies are disabled. The worlds worst customer service! The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. The shop is only open 8-4 weekdays with no weekend hours. // object-fit support A community dedicated to helping people with advice on personal home improvement projects. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Email: support@egopowerplus.co.nz. && window.URLSearchParams I called back for the third time and am awaiting a call back. What would you like to do? This warranty applies only to the original purchaser at retail and may not be transferred. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); The manager at Lowes opened 3 boxes until he finally found one that had the battery and charger. For the best experience on our site, be sure to turn on Javascript in your browser. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . hbbd``b`@`B W Barry Humphries, Australian comedian best known for alter-ego Dame Edna Everage, dies aged 89 By Helen Regan, CNN Updated 3:30 AM EDT, Sun April 23, 2023 . The battery & charger are kept in my house when the weather is cold. They received the mower and the process began. Fast forward to now (April 2023) and while using the string trimmer it just stopped. For online customer service requests, please email support@egopowerplus.com.au. If you are serious about having the best warranty plan, then you go with EGO. function loadScript(src) { 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f); EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Well the battery stopped working on the lawn mower after less than a year. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. I told him I have no idea where it is, probably in a storage unit or lost in our move. }; For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. They took my lawn mower and it had to be shipped out of state to a repair facility. Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. Be the first to know about new products and innovations. The mower must be returned no later Greenworks will offer warranties of four years on mower parts and only two years on the battery. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. the warranty registration was also completed. Then in the first year the battery died. Claims under the warranty must be made within the warranty term. Any action not timely filed shall be deemed waived. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. (function () { Wouldn't take a charge. window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. JavaScript seems to be disabled in your browser. Ughhh. The store will not work correctly when cookies are disabled. js.src = src; At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream 5-year limited warranty. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). are excluded. When requesting warranty service, you must present the original dated sales receipt. Redeem by 15th July 2023. 100% satisfied with how EGO honors their warranty. View Details. Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. Claims under the warranty must be made within the warranty term. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; EGO Power+ is the next generation of cordless outdoor power tools. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Claim your profile to access Trustpilots free business tools and connect with customers. Sign up to hear about new Commercial Series tools and innovations. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; } How about answering the phone ! View Product View All Products EGO Owner Resources The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. Verification can help ensure real people write reviews about real companies. However it appears to take over 2 weeks just to ship the item. Lowe's gives you 60 days. Scan this QR code to download the app now. returned. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. industry leading 3-year warranty. Recently, my lawn mower decided to stop working. After looking online it is apparently common for the string trimmer motors to just give out. Whoever is in quality control needs to be checked on. Any handling and transportation costs (and other expenses incurred in claiming this warranty) Called the warranty number on Thursday. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. && window.WeakMap Impossible to get thru to customer service. Defective products abound. question or warranty issue, making the process even easier for you. Ph Australia; 1300 000 346. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. Battery life for a 1/4 acre lot is awful. This warranty does not cover parts or consumable accessories subject to wear & tear during use. For the best experience on our site, be sure to turn on Javascript in your browser. The repair facility they sent to? Authorized EGO retailers are identified online at. We see that youre on the North America site but appear to be outside the U.S. and Canada. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. Free Delivery. Your receipt will be requested upon completion of this registration. I advised she hadnt asked me anything. Battery charged, nothing jamming the head, it just stopped. Sign up to hear about new Commercial Series tools and innovations. Check out our library of quick how-to videos. I didn't have any way to see a status on my warranty claim. Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. Details; Allow Cookies; Disallow Cookies Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346.