Nothing in these terms and conditions is intended to affect your statutory rights. Any refunds or credits for returns to your Frasers Plus Credit Account will reduce the pending points balance of your Loyalty Scheme account on the same basis as the pending points were earned for the amount being refunded or credited. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). Dropship Products cannot be returned to stores. Personal Shopping clients will be offered a dedicated fitting room, and fast-track entry into the store. From time to time, we may offer promotions under which we may change the conversion rate of active points to Frasers Plus Rewards. There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. For this repayment Adidas shall use the same method of payment that you used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. We may change this privacy policy from time to time when we do, where appropriate, we will inform you via email. You can exercise these rights by contacting us in accordance with 'How to contact us or complain' below. Select "Add sender to safe senders list", 5. 3. The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. This information includes: (a) your full name; and (b) your email address. We reserve the right to suspend your participation in the Loyalty Scheme and you shall not be entitled to any compensation of any kind whatsoever as a result of such suspension. Search. Category[strictly necessary, performance, functionality, third party]. Any remaining balance will be cancelled on the expiration date of the card. Here are some further terms and conditions around our credit notes; Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. This means you cant cancel your order or make changes to it. If you need to return a Dropship Product, you must send this to the relevant returns address set out in the table above. Upon carrying out research, I have found there to be a reoccurring theme in Flannels returns/exchange policy as a whole based off customer feedback. We send an email out to confirm the cancellation and you have not been charged. Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. ID may be required to purchase higher age-rated games. Points will be earned for each individual item within a Qualifying Purchase, and for each item points will be rounded down to the nearest whole 1.00. You may bring any dispute which arises under these terms and conditions, to either the competent court of Amsterdam, the Netherlands, or to a competent court of your country of habitual residence (for EU member states only), at your discretion. You can also use your gift card as part payment, together with any other approved payment option. A person who is not party to these terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999. We ask you not to share a password with anyone. Tymit assists us in providing you with access to details about the Loyalty Programme, and in some cases collects your personal data on our behalf. Return your online order in a few easy steps. If you have any queries regarding your Frasers Plus Credit agreement, you can find further information here. Please check your junk folder, if you haven't got the email. Note that this right of withdrawal does not apply to Marketplace Product(s) not suitable to be returned for health or hygiene reasons and where a seal has been removed after delivery. 5. For Customers based in the UK and the EU:the price includes all applicable taxes. Email customercare@flannelpeople.com Address 8136 304th Ave SE, Preston WA - 98050 In accordance with the Sellers Privacy Policy, we will share details of your order with the Brand to fulfil your order. Frasers Plus Rewards will remain on your Scheme account until they are redeemed, although please note that Frasers Plus Rewards will expire 12 months after they have been converted from points (or when your participation in the Loyalty Scheme ends, if earlier). Returns of clothing items can only be accepted if the original label has not been removed (none of the aforementioned affect your legal statutory rights as described above, in particular your warranty rights and your right of withdrawal). Securely repack your items. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Please see in-store for details. Any personal data about you and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation (including the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003) and this privacy policy, which sets out what personal data we process when you interact with us and how we use your data in respect of the Frasers Plus Loyalty Programme (the "Loyalty Programme"). You will only see the options available to you in the checkout process. These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use. Unless stated otherwise (including in relation to the terms of the discount or offer), Frasers Plus Rewards can be redeemed in conjunction with other discounts and offers, but there are restrictions on which items/services may be paid for using Frasers Plus Rewards (see section 5.10 below for further details). where it is necessary for our legitimate interests (or those of a third party) where these are not overridden by your rights and interests. Yes If you haven't got your order yet, it might be because it is still out for delivery. For our customers security we dont allow change of email address. We may use your personal data to send you updates (by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms) about our products and services, including exclusive offers, promotions or new products and services. You have the right to opt out of receiving promotional communications at any time: We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business. Quality Flannels Built to Last. ORDER ACKNOWLEDGEMENT:Following submission of your order you will be sent an automated order acknowledgement to the email address used to place the order. We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under these Terms that is caused by events outside our reasonable control (". 94 likes. If your item is faulty, we will provide a full refund. Our company number is 13191369. Returns & exchanges. Dropship Product(s) will be sent separately from other items in your order. You should receive an email with the details of your return and if we are providing you with an exchange or a refund. You can contact your local Flannels store to check their stock. As of 30th July 2012, the PEGI Ratings on video games stopped being voluntary guidelines and are now legally enforceable ratings. Click on the "More options" link next to the date, 4. Adidas may choose not to accept your order at their own discretion. If you need to return this item, please return in original condition, within 28 days of purchase (unless faulty) to: PORTMEIRIONPMGUK RETURNS, TRENTHAM LAKES SOUTH, STANLEY MATTHEWS WAY,STOKE ON TRENT, STAFFORDSHIRE, ST4 8GR. If you cannot be refunded using the original payment method then a cheque will be raised to the address on the order. Our (and the Frasers Group's) professional advisers, including, without limitation, our insurers; and. Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. When you browse our Website or App, whether or not you are registered, purchase a product, register to receive our emails, receive and open or click our emails, or make a job application, we and our partner advertising networks, advertisers and advertising affiliates (Third Party Advertisers), will collect user information such as your location, language, assumed gender, IP address, when you visited our Website or App, how you arrived on our Website or App, where you visit after our Website or App, the pages you visited, how long you spend browsing individual pages on our Website or App, any products you have viewed, purchased, or put in your basket, and the browser (where applicable) and device you used to access our Website or App. Returned Marketplace Product(s) are inspected by the Adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. You can choose between these delivery options: Next Day Delivery by DPD (Carbon Neutral). If you no longer wish to be part of the Loyalty Scheme, you can only leave the Loyalty Scheme if you also close your Frasers Plus Credit Account. We may also share your personal data with carefully selected third parties who assist us in providing you with the Loyalty Programme. If any clause is considered invalid, void or otherwise unenforceable, it shall be removed from these terms and will not affect the enforceability of the other clauses in these terms. Details on how to collect points and exchange rewards can be found here. This allows you to withdraw from the contract of sale, without specifying any reasons, for an additional sixteen (16) days beyond the Withdrawal Period, so a total return period of thirty (30) days (Voluntary Return Period) is given as a contractual right of withdrawal. By contacting Frasers Plus customer services by web chat or email via the Frasers Plus app. If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters. If you still require assistance with your query; please Contact Us. Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system. As part of applying for a Frasers Plus Credit Account, you will be given the opportunity to opt into email marketing specifically for members of the Loyalty Scheme. Who do I contact for further information? We will only charge you once the order has dispatched. We may routinely share your personal data with other companies in the Frasers Group, which means the companies who are ultimately owned or controlled by Frasers Group plc. We sell some Adidas and Reebok products to you directly and where that is the case, these terms will not apply and your contract of sale will be between you and the Seller, in accordance with its terms and conditions. Wewill refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. Company Number 03406347. The Seller will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside the Seller 's reasonable control (a "Force Majeure Event"). Please check here for full delivery offer. DELIVERY: Select your preferred delivery method. The Seller is under no obligation to sell incorrectly priced goods to you at the incorrect price. You can use the full or part balance of your gift card. Browse topics pertaining to shipping, ordering, returns, payments, and more! This means you have all your order history and details in one place. Please use our contact form and attach images of the wrong/faulty items and we'll investigate this for you. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. Your card provider will have more information. In some circumstances you can ask us to erase your personal data e.g. Thats problematic because we communicate shipping notifications, billing errors and order updates via email. Since our stores were instructed to close, we have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with Government guidelines when we reopen. Our professional advisers, including, without limitation, our insurers; Our suppliers, business partners and sub-contractors; Our Direct Supply partners, who will provide certain products/services directly to you and will require your personal data to process and deliver your order (including warehousing, order packing, delivery, returns and general administration); Our Direct Supply middleware providers, who operate the platform through which the order you place on this Website is shared with the relevant Direct Supply partner; and. By checking this box, I consent to receive marketing text messages from through an automatic telephone dialing system at the number provided. From time to time, we may offer promotions under which you may earn additional points. We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website and app to function efficiently. We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
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