Talk about being held up! She said she will put a hold on collection of my account and send it to my insurance company again. Customer Reviews are not used in the calculation of BBB Rating. Its a practice-builder to do so. From Business: When you visit our dental office, your smile is our top priority. Jennifer Ebanks. At my first appointment with Aspen located in Hampton VA I had my teeth cleaned and scaled. Dentists tell their patients the truth, and do their best to help them. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Claim it and get a lot of features. I needed about $6, 000 worth of work done. Current Process (March 2016): All credit balances resulting from payments made by a Third Party Financing Source or credit card company BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. On Fri Sept 30, I got a call at 7:34a stating they needed to resched due to oral surgeon and no rooms avail. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive. Share your photos and videos with others to prove the truth of your words. How do they figure I owe this money when I never agreed to any additional appointments or charges. Thank you for bringing this to our attention. Highlight the procedure to be refunded. In March of 08, my husband went to Aspen Dental for dentures, he filled out his paperwork and paid his share of the bill that was owed, and they said they would bill his insurance for the rest. I never got an answer to that statement. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Customer Reviews are not used in the calculation of BBB Rating. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. Our goal has always been delivering the highest quality of care, They do a great job, My mom works with Dr. Berry in a women's board. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. (does it range from severity? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I believe that Aspen Dental is trying to scam me into paying them for services that the insurance company already paid. The patient may have been lied to, in order to placate them in hopes the patient will just go away. 600.00 which was set up on a payment plan. I was at Aspen dental for more than 4 hours, the temporary the first 2 crumble in the office. I have to re-glue twice a day to keep in my mouth. Dentistry has a reputation for being emotional, so well-run offices are always ready to handle these situations before they escalate. Two Had teeth extracted Sept. 4, 2020. I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. Because of the price I turned that option down. I have been in so much pain, I REALLY need help. The temporary crown fell out on the first day. February 27, 2019 Dental Patient Refund Letters: Step 1 Run Your Reports Send dental patient refund letters with every patient refund check. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. The Aspen Dental network is committed to breaking down barriers to care. RefundRegards,*********************. ADMI agreed to pay $15,000 in restitution and $80,000 to the state for future investigations and consumer protection enforcement operations. Within a week, I had my refund. Huh huh huh? Explore Till's life, murder and legacy through the 'Un(re)solved' project. After accepting the denture, I left and tried to eat. Thats not the doctor you want extracting your teeth, or recommending their extraction. I received a call Mon at 7:31a to tell me that they don't have the crown and I need to resched again. I have received a bill in the amount of $172.40, from Aspen Dental (Mt. His parents and paternal grandmother and I, We drove all the way from Utica filled out paperwork waited one hour to be told that eight other patients were ahead of us. I went in to get work done, to get my smile back. The refund request must be submitted within 90 days after insert of final denture or hard reline. Syracuse Dental Group Dentists Website (315) 401-7778 314 Strathmore Dr Syracuse, NY 13207 32. I have always been terrified of dentists, but not any, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. First, they added items to our bill that we didn't ask for- $40 toothpaste and mouthwash, and even a $200 toothbrush! As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in Cicero, NY is open for all appointment types. The lawsuit brought by 11 patients alleges that Aspen Dental owns and controls its 358 dental clinics in violation of laws in 22 states which allow only dentists to own a dental practice.. The $900.00 is what was billed to my insurance company but after receiving my benefit statement and checking with Ameritas Dental on the phone, I was told that the maximum to be billed to me should be $720.00 (eligible charges for PPO). Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. Try getting them to understand your side. With news outlets facing more censorship and restrictions from the Taliban, Afghans are turning to social media and citizen journalism for information. If you can't be honest about your mistakes, then you don't get my business. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, Everyone at the Utica Aspen Dental office is very friendly and nice. Notice, I said served in Lake County, because thats what we did. I am checking with you again because I have very little (if any) confidence in the Mt. By March 25, 2020 I still had not received my refund and called Aspen Dental. I was treated at the ER. this confrontation occurred on or about 4/26/23. (does it range from severity? lower, they were defective and they had to make another pair on 07/31/20,then they were defective, then on 01/25/21 they had to make another pair and these are defective clasp are breaking off in my mouth this is very dangerous. Explore dentures. Desired outcome: She is an angel. There is obviously an issue with the manufacturing of these teeth. Desired outcome: See details. Im still not able to bite food on that side. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. I voiced my concerns at the time that the temporary crown sealant/puddy was overflowing onto the neighboring tooth but my concerns were dismissed. We are committed to providing quality healthcare to families located in the Dewitt are, Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. Education and complete treatment planning often come later, especially for patients who havent been to a dental office in a long time. Well guide you through the process. They said I needed a deep cleaning and an antibiotic right away. I had paid for fillings in the past so I knew it was the correct amount. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Pain has a way of making people see things differently, and it changes priorities. This is the SECOND time we've had a problem with them. It wasn't. I am now curious to know if that appt. Never address the reason the appointment was made which was for to have a tooth pulled and partials made for upper and lower teeth. The 1st time I put the dentures in that they provide, my face swole up. I conceded, got the root canal but now Aspen Dental is withholding both treatment and money when requesting a refund. I have had it with the lies that I have been told over and over by Aspen Dental, I would not ever use them again. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. Create this form in 5 minutes or less. Submit a complaint and get your issue resolved. When I call to make appts. I guess they don't care about patients as much as they say, since they didn't want to help resolve the issue by letting me in at my scheduled time. I do not trust this company at all to get the work finished as I am finding out that no only are they rude, condescending and threatening, but also the fact that they have overcharged me. 2 weeks went by I called ***** and they told me to wait until the end of the billing cycle, that was May 2nd and still have not received the refund. The first payment a mistake was made. Part Three of FRONTLINEs documentary series America and the Taliban examines the United States rushed exit from Afghanistan and what it left behind. **************************** that I would receive a full refund of $4312 if I did not continue services with Aspen Dental. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. 4/13/23 I had an appointment at Aspen Dental for 830a. to tighten the loose partial that occured while I was in the dentist's office! I would Aspen Dental to update my balance to show $0 due. Still charged me more money for the quote. This doesnt make sense. This garbage presented by Aspen Dental devalues dentistry. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Aspen still sends a bill to me and when I call them they say the same thing, dont worry sir insurance will pay. I can't afford to throw money away or to come up with another thousand plus, to get the work redone and the new work completed. The phone rings, someone picks up and puts me back on hold. a lower denture that fixs. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. 1 Crown was placed too small leaving a huge gap in my teeth Dollars and Dentists, our joint report with the Center for Public Integrity reported in June that Aspen Dentals practice of serving patients who cannot afford a dentist has led to complaints of patients being locked into debt as well as being overcharged and given unnecessary treatments. Share your photos and videos with others to prove the truth of your words. She tried several times to make adjustment. Everything is new and digital. So I let them do it, and paid cash for my part, the insurance company is Aetna. Video instructions and help with filling out and completing Aspen Dental New Patient Forms. BBB Business Profiles may not be reproduced for sales or promotional purposes. On Thurs Sept 29 @ 10:48a, I received a phone call telling me that they will not do the perm crown until I get another procedure of antibiotics that was over *****, I refused that treatment and it was reduced to 191 and again I refused but agreed to sign a waiver. I talked to billing, and showed them the error. Allie. When I called got a quote that was bait and switch. Desired outcome: I had to go to the ER and was put on steriods. get rid of the extra charges the bill was paid in full for 5 months. Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. new crown different office. I have called them, filed a complaint and a review of appeal with insurance company. But, I have not. At Aspen Dental, by the time a patient knows theyve got problem, the dentist(s) may have already moved on, along with much of the office staff. She is good at explaining the condition of my teeth at the same time the options that is available for me. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. That tooth rotted underneath causing the bridge to come off. They hung up on me, so I contacted the BBB. file this complaint and put in her permanent employee folder or site. I was early for the appointment but she was delayed by other patients thus my care felt rushed and careless. -10), then click OK. The policy is divided into two categories . Work done went bad in less than a year. Beware. I used care credit after getting approved for credit line increase. I'm sure that my insurance paid a good portion of this, and I got nothing in return. But how can the ADA be critical, when Aspen Dental pays to advertise with them? *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. It was very painful. They are working to gain experience and pay bills, until something better comes along, so they can someday become real dentists. Call us at (844) 296-0187. I went to Aspen Dental in *************, ***** in March 2021. I then noticed things like a $135 Oral B toothbrush and called Aspen Dental back and they told me on the phone that those were things I did not have to pay for and that I would be receiving a refund of $170. and it to quite a while to fix it. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. Just about anything in private practice is better than corporate dental [1]. They began doing the work but before beginning work they billed me and I had to pay them On Nov. 4, 2022 at 8:53AM [trans.
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