The companys executives declare that they are supporters of a transparent system of fees. DO NOT BUY FROM AXS. We use dedicated people and clever technology to safeguard our platform. Please note that AXS Premium may not be available for all events and may be General Admission depending on venue setup. Managers respond to such claims that they do not set prices and the number of fees generally depends on the situation on the global financial market and other factors. Please include your order number and a photo of the damaged or defective item. You may place two separate orders if youd like your in-stock items to arrive earlier. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. From Monday to Friday from 09:00 until 03:00 on the following day. Unlike e-mailed tickets in PDF file format or barcodes, the company uses digital tickets that are very difficult to fake, they are very reliable. Pandemic brain fog might be to blame, How the COVID-19 pandemic has changed Minnesotans' lives. Of course, there is no charge for delivery in the AXS Mobile ID application. Effective Wednesday, June 1, 2022, concerts and events at First Avenue and associated venues will no longer require proof of a full course of COVID-19 vaccination, or proof of a negative COVID-19 test. Due to the concert finishing the ticket was removed from the App and I had no order number to prove I bought a ticket which is where Richard saved the day! Nope. Most often (if you study the statistics of all the leading ticket sales companies in general), ticket sellers, as well as hackers who control various computer programs, try to carry out fraud. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. BBB Business Profiles are subject to change at any time. 173.236.224.153 Terrible customer service. Bus and Saarbahn. All claims for orders arriving with a missing or incorrect item must be made within seven (7) days of delivery. I cannot get in touch with them ,it says to use the live chat option during their opening hours, I AM doing it during opening hours but no one is there and its not working. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. They have almost 400 of my money and seem intent on keeping it and making it impossible for me to get back. If you are a ticket seller, then before you start working, you need to fill out the following form: It is necessary to fill out the questionnaire for several reasons. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. and our Children under the age of six can travel for free. I had an amazing experience regarding accessibility and Georgios went above and beyond to help and support me. After selecting the country and region, you will need to fill in the necessary fields, which you will write the details of the order in question. Many fans find it best to TRANSFER the seats to their guests prior to the event. It is worth remembering that you do not need to believe all the negative comments in reviews and accusations of fraud. If you need to exchange a damaged item for the same item, please send us an email (info@first-avenue.com) including your order number and a photo of the damaged item. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Underage persons can only attend age-limited events at the above venues if they are accompanied by their own parent, or legal guardian with proof of guardianship. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item. Health experts: Reopening businesses in Minnesota will spread COVID-19, but how much? For more information, please see our For up-to-date show information, visit our calendarHERE. Poor experience - recommend you do not purchase through them and go to a reputable partner.1021593819 here is the order number. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. If you travel without a valid ticket, you must pay 60. Many customers like how the service staff solves their problems: quickly and politely. Ticket purchases are final. The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies. Still no refund. For tickets bought in person with cash or debit card, refunds must be sought . Lack motivation? Yes, you will need aPhoto IDto enter our venues, and also to claim will call tickets. Our standard policy allows cell phones and small point and shoot cameras only (no detachable or telescoping lenses). The information that the site sells illegal tickets has no basis. As a matter of policy, BBB does not endorse any product, service or business. If your item is a pre-order item, please check our website to verify when we anticipate this item will be in stock. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I asked for a refund. No Fees! For tickets bought in person with cash or debit card, refunds must be sought at the point of purchase (but theres no rush to do so; maybe wait a few weeks). Theyll also need to get the AXS app. Cases of fraud when working with this service occur very rarely. As for the refund in case of cancellation of the concert, the full amount will be returned to the buyers card. You will receive an email once your order has shipped. We are sorry to hear of your frustrations, and always try to accommodate those with exceptional circumstances - we apologise this was not offered to you. That also means that many smaller, independent venues and the artists they host are taking big financial hits at the moment. Upon receipt, we will ship out a replacement item if available. By clicking Next, you agree to the AXS.com Terms and Conditions. Customers with a restricted ID will not be permitted if suspected of being under the influence of drugs or alcohol, and their ticket will not be refunded. Let us know what you were doing when this page came up, plus your IP and request ID Your tickets will no longer be listed for others to buy. This is actually a good deal if you regularly turn to these sites for tickets. x. Please do contact us if you have any further issues with the app: https://support.axs.com/hc/en-gb/requests/new Best, Team AXS. E-mail: It goes against our guidelines to offer incentives for reviews. To do this on the date of the concert! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hundreds of pounds just lost. Select the tickets to transfer and enter the recipients information. If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. via email info@first-avenue.comabout making necessary accommodations. Unfortunately, no. Please check the individual event page for exact policies and requirements. This transaction brought the company an excellent income. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. International Association of Better Business Bureaus. If you are attending a show at Palace Theatre, Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, ADA accommodations can be made by purchasing ADA Accessible tickets by following the Buy Tickets button on our websites. How BBB Processes Complaints and Reviews. Even if the problem is the fault of the customer himself, the support service will always solve the issue in the best way and without blaming the user. There is also an order processing fee and a delivery fee. Customers of the service often ask questions about ticket cancellation. Children under the age of six can travel for free. We are shipping items weekly, but there is a delay due to the current circumstances. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat. All policies are subject to changes or updates. Never. Within Saarbrcken, a one-way ticket with the bus or Saarbahn (tram) costs 2.60 for adults. There is much to discover in and around Saarbrcken. If you already have an AXS account, the tickets will be transferred to your account automatically. I called AXS and waited on the phone for a long time - put on hold, etc. Similar experience to many others, I sold tickets through AXS waited until 10 days after the concert as advised - 10 days later still no payment, contacted them via live chat and advised payments go in the Friday after the 10 days and guess what still no payment. Each customer of the service needs to understand that fees vary depending on the venue and the event. AXS.com terms of ticket purchase. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. Despite me sending Paypal and bank statements to prove I have not received funds they are still withholding my money and have now just stopped responding to me. Thanks for the great review, Jackie - we are pleased Richard was able to assist in a timely and polite manner. Yes, the tickets are legit. There are advantages to buying tickets now. The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket) to a variety of shows. If your event is canceled and not rescheduled, you'll need to send your tickets back to the Ticketmaster address below. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. This fee varies depending on the chosen delivery method (USPS, e-ticket, etc.). - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. Hinsichtlich der Busverbindungen First Avenue & 7th St Entry and all of our establishments BAN GUNS on the premises. You can request a copy of your Minnesota vaccination record HERE. I found it astounding considering the size of the event & how many people they must be dealing with. At this time, we only exchange items if they are damaged. burnet cisd athletics tickets; duck blinds for lease california; why do they cover f1 cars after crash; Gallery. After that, the tickets will be theirs to use with the AXS app. Visitmembership.first-avenue.comto purchase or learn more. Travel with up to four fellow passengers per ticket for as little as EUR 3 per additional passenger. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. For example, in reviews, you can often read about technical problems related to the service, but the companys managers and independent critics themselves do not recognize this disadvantage. This scheme is used by almost all services for the convenience of communication with the client. Each user is carefully checked for purchases and sales because recent cases have become more frequent when a client uses computer programs for their purposes and buys a large number of tickets and then sells them more expensive. I received an email from AXS saying that I would be reimbursed for the difference in price for the tickets after 30 days. Canceled events: Most events that are outright canceled without any plans to reschedule will automatically be refunded to the credit card used to purchase your tickets. This is a multi-location business. Saturday, Sunday & Bank Holidays days your question is unlikely to be resolved very quickly. Don't get scammed, Need to file a complaint? If youre still looking for tickets, you can check the AXS Official Resale page. We may update policies on a show-by-show basis per artist or band request. All done In a stellar, professional and swift nature. The Palace Theatre has a General Admission Standing Room Only floor there are no seats in this section. Cookie Notice If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item. How can I get a refund? If we are talking about canceling a purchase on your part, then any purchase on the service is final and cannot be canceled by you. If you do not currently have an AXS account you will be . Unfortunately, no. I have contacted them MULTIPLE Times but the live chat is completely unhelpful, as every time they tell me they have sorted it and to wait 10 days and it will be in my bank, however its still not 8 months later. This service is legit reliable and safe, the company is trusted by millions of users. Editor, Marcus Herbert. Customers note that the support staff are very attentive, polite and help to sort out even the most complicated situations. Below you'll find an important update on COVID-19 and your events. The refund for the ticket to the canceled concert will be credited to the same card with which the payment was made. The companys management also officially declares that All tickets sold on AXS.com And the ASUS app, including standard tickets and resale tickets, are 100% official and guaranteed authentic. Ticket holders should expect an e-mail from the site with new information. Our changing barcode system ensures that the tickets cannot be copied or shared illegally on any other websites. Be the first to know. If you cannot get this app, you can go to your AXS Account on a desktop computer and transfer your tickets to a friend with a smartphone and enter with them at the event. Parents will not be able to consume alcoholic beverages during the event, and should not consume alcoholic beverages before attending. Also, look for an email from First Avenue prior to the show confirming any relevant policies. It is totally outrageous how they have kept my money for 7 months and counting! Theater productions: Ticket refunds for Guthrie, Ordway and other theatrical productions are generally operating the same as concerts. AXS today is one of the most urgent online platforms for selling tickets to entertainment and sports events. So I guess I'll be leaving one devastated child at home. We're flying from our home in the USA tomorrow, have not received event tickets yet, and wondering how we will print e-tickets while travelling. Check this box to Sign in, How to buy cheap NBA tickets with no service fee, How to buy cheap NFL tickets without a service fee, How to buy cheap NHL tickets with no service fees, How to buy cheap sports tickets without fees, The service support service is recognized as one of the best and operational, Very flexible system of work and cooperation with clients, Active work to prevent the sale of counterfeit tickets, Sometimes there are problems with ticket delivery. Nope. Business Profile AXS Event Ticket Sales Headquarters Multi Location Business Find locations Contact Information 425 W 11th St #100 Los Angeles, CA 90015-3467 Get Directions Visit Website (213). Availability will vary by performance, and ticket prices may exceed face value. If we talk about the dynamics of the companys development, it is very good: the service management always listens to criticism and tries to eliminate problems and weaknesses. Tour a state of your choice on local and regional services for a whole day. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. By purchasing tickets directly from AXS (the official event ticketing provider), fans can eliminate the risk of purchasing tickets that may be considered lost, stolen, or counterfeit. Jumping through all of their ridiculous and unhelpful hoops ended up a waste of time and feeling absolutely robbed. If the Verified Resale page is also showing no available inventory, please check back as resale tickets may become available at a later date. By Tired? I purchased my ticket to see Lana Del Rey at BST Hyde park in the Diamond section. THE DEPOT: Located next door to the 7th St Entry. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Just follow the simple steps to make the tickets officially yours. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Five star +!! However, you will have to and may not be able to! They said multiple times that it was final sale. Anything discussed is confidential, and the services are usually free. Three years after the company was founded, it managed to achieve good results: AXS officially sold tickets for 40 venues in America and the UK. This is confirmed by several experts. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. As a reminder, please check individual concert and event pages for specific details, as some artists may have different requirements than our general venue policies. Cloudflare Ray ID: 7c0dc9822c072d1d Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! The tickets I have are not real tickets, cant sell them cant use them. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. at 612-338-8388 so we can verify that we have your item and arrange a time for pickup. They could benefit from fans pre-purchasing tickets during this downtime. found at the bottom of this page. You will receive an email when your package has been shipped. The company has its methods by which you can check not only the seller but also the tickets they sell. Thanks for signing up for the event guide! You may also review your transfers and purchase history at AXS.com. This person deserves promotion. Try Now Rate us and Write a Review AXS Where is my refund???? Georgios is probably the most efficient and helpful ticketing agent I've ever come across. Shows still in limbo: For updates on concerts not yet postponed or canceled but questionable, news usually comes first from the artists themselves and/or the venues via their social-media sites. Refunds will be available for performances that are already canceled, such as the Guthries Twelfth Nights dates this month. You may bring a small bag with you to most of our shows. The buyer can cancel the transaction only under extraordinary circumstances. For events that are postponed, tickets bought through resale sites such as StubHub will still be good on the makeup date, just like Ticketmaster. Due to the general nature of the pandemic, we do not have staff in the club and cannot resell mailed-in merchandise. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Tickets for a concert in July went on sale less than 2 hours ago, and already are on AXS for resale at OUTRAGEOUSLY inflated prices. It depends. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. AXS is a legit reliable and safe service, so the companys employees speak openly about fees without hiding them. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. You + a guest can enjoy free admission to any show at First Avenue, 7th St Entry, Turf Club, or Fine Line taking place on your actual birthdate (valid legal ID required; private events excluded). 10.00 Uhr bis 18.00 Uhr, Sobald Sie die Vorschaukarte anklicken, entsteht eine Verbindung zu Google mit der Akzeptanz deren Datenschutzerklrung. Best, The AXS Team. If an event or a sports match for which you bought a ticket has been canceled, the money for the ticket will be returned to your card automatically. Well thats a bummer. If your event is cancelled, we'll automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement). Firstly, the service charges a service fee. Bought tickets for a group? So youd think wed be able to sell or transfer, right? The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. But was sold the worst possible tickets right at the back of the stadium?? As a rule, the client contacts the support service and explains his situation, but in 90 percent of cases, the refund request is rejected if the client requests a refund for reasons unrelated to the cancellation of the concert. OTC tests need to be taken onsite at the venue in front of venue staff. The system of the service is very simple and accessible. Suggested companies are based on peoples browsing tendencies. Some users write that in any situation, service employees treat buyers and sellers carefully. Ticketmaster, AXS, eTix and other ticket platforms e-mail ticket buyers with specific details on a show-by-show basis. When listing tickets, you decide how long your listing will be available for others to buy. Its been three weeks and I am still trying to get payment for tickets I sold 6 months ago and cant get hold of anyone , I cannot believe I am still awaiting my refund 7 months later. Read more about them (available in several languages) at the ZKE: Zentralen Kommunalen Entsorgungsbetrieb. AXS Mobile ID allows for convenience, flexibility, and security. For other states, find Immunization Information Systems contact information HERE. The service also thoroughly checks ticket sellers. Youll be able to transfer money to your bank from your account on AXS.com. There is also a special chat window on the site where you can communicate directly with assistants. Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. First Avenue and all of our venues are following guidance from state & local officials as well as the CDC regarding COVID safety. The management is doing everything possible to focus on the efficiency of cooperation with customers and quick response to different situations. Either way they are correct you aren't entitled to a refund. Thanks to them we have been refunded for tickets that were purchased for the C2C event in March 2024 after the site had crashed during the Early Bird booking and whilst my original tickets were in the basket, disappeared and showed only the top tier tickets available. AXS is legal, reliable, and safe because the tickets that are sold on it are legalized and their cost is guaranteed to be refunded when the event is canceled. Order number 1030213001. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Here are 8 tips for writing great reviews. Request ID: 7c0dc95f4d5d2a5e. If you have a mobile ticket it can not be transferred even if the person you brought it for died. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The company works not only with customers from America but also with foreign fans, the service is very popular among users of European countries. Footer.languageSelector.ja-jp.region According to the aggregate of user reviews, the service receives 4 points out of 5, which is a very good indicator: after all, after the coronavirus pandemic, trust in many services of this kind has greatly decreased. AXS acts as the ticket selling agent for its clients, such as venues, teams and promoters. When fans have tickets they cant use, they list them for other fans to buy. BBB is here to help. Important! All venues owned and operated by First Avenue are wheelchair accessible. Das ZIB der Landeshauptstadt Saarbrcken beantwortet keine Fragen, die die Flchtlingssituation betreffen. In recent interviews with the heads of ticket sales companies, it was the topic of fraud that was repeatedly raised. Hi, thanks for your message. Click here. Stop the bots! There were 43 people in line before us. if problems" but provides only a "no reply" email address as far as I can tell. Yep! IP: 188.165.239.102 Besk vr hjlpsida fr mer hjlp och support. I also have used there email avenue and raised it as a complaint but no one comes back to you what so ever. This "sale policy" is BS and incredibly shady. In 2021, the service turned 10 years old. I was a little slow to do it so the passes had all sold out. I will be looking at how this can be taken further as I'm not getting anywhere and I can see that lots of other people have had the same issues! Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. They do not commit. A ticket is required for all persons 2 years of age or older. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. This should be illegal. For information about travelling by bus and Saarbahn in various languages, please visit: Unterwegs im Saarland. Free Delivery! AXS Ticket Reviews - Is AXS Tickets Legit & Reliable? Please keep an eye out for emails from First Avenue and AXS for important show-related information. If a show is cancelled, you will be notified and given refund information via email. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It is obviously not possible to call and actually speak to anyone, the chat was unhelpful and just left during the "conversation" before I could respond pointing out that his information was incorrect. Sobald Sie das Video abspielen, entsteht eine Verbindung zu Google mit der Akzeptanz der Google-Datenschutzerklrung. Please visit our help page or contact customer support for assistance. Due to COVID-19 and the Stay At Home order, we have been exercising caution and limiting the number of staff onsite in our small merch production space. It is very important to notify the service about the changes when changing the details. We currently do not offer customers the option to manually transfer funds from their AXS account. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. During this period, the platform has achieved a lot. Das Studierendenparlament hat in seiner Sitzung vom 16.04.19 beschlossen, die Strecke Saarhlzbach-Trier und zurck wieder aus dem Semesterticketvertrag zu lsen und das Ticket damit 9 gnstiger zu machen. She resolved the issue so quickly and was very kind and polite! x, Hello! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Depending on the venue, our ADA policy differs. Scan this QR code to download the app now. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. We bought BTS Live Play and didnt realize until after that it wasnt the actual performance with the actual performers its a freaking broadcast. I was sent a letter to contact customer service to receive a full refund. The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. There are still many cases when the buyer was not returned the tape in a similar situation. You can also write your message as follows: If you prefer to send an email to the support service, then first you will be asked to choose a country, since the service branches are located in different countries. 425 W 11th St #100 Los Angeles, CA 90015-3467 Share 1.0 / 5 4 Ratings Submit Review Finally! This is the subreddit for and by listeners of Crooked Media podcasts like Pod Save America (formerly Keepin' it 1600) hosted by Jon Favreau, Jon Lovett, Tommy Vietor, and Dan Pfeiffer. Independently of the personnal use they do of the Semesterticket, all students pay the same amount for it, and have the same claim of fullfilment of the prestation. International credit cards cant be used to purchase resale tickets. You can find a free testing location near you HERE. ONLINE: Click on a Buy Tickets button in the.
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