To avoid this happening, you can simply add a Top Up card. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). Unfortunately, fraud and criminal activity does still occur on PayPal. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. If it's a low-cost selling process you're looking for, Vinted is likely the better option. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. You are viewing the PayPal Community Archives. I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. We may suspend an account for any of the following reasons: Prohibited Items. By browsing this website, you consent to the use of cookies. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. That way you can be certain that you can get your money back if the transaction isnt fulfilled. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. Always use tracked shipping and always share it with the buyer once available. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. He came to my house and tried out mower. Tap on the purchase/sale you want to leave feedback for. Purchases made without using the BUY button. Kidizen is a trademark of Kidizen, Inc. Readers like you help support MUO. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Save face. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. Keep your cool and stay professional. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Depop is like a hybrid of Instagram and ASOS marketplace. Answer: Verify the date of the Paypal transaction. To send a full refund, follow the steps for Full refund. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. Then . Providing proof of return will enable the refund to be processed. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. Each user has 180 days to request a refund via Depop. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. All you need to do is make sure your buyer returns the item using tracked shipping. This application is not endorsed or certified by Poshmark, Inc. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Besides contact details, the page also offers a brief overview of the app. Refund Request LetterWhy Is It Important? In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. Click the Issue Refund link. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). Log into your PayPal account. Explain why you want to return the item. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. but I'm can't seem to upload them to the claim. However, it's important to note that Depop charges a higher fee. Offer an alternative solution. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! This makes it sound like they've probably deleted their paypal account too? You can use the error code to cross reference with Paypal API errors. Can you get a full refund on Depop? How to Buy Online Safely, Securely, and Confidently. Or am I in the wrong for not stating the condition of it better? Listing is fairly easy on Depop. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? Read our review of Vestiaire Collective, including authentication Is Etsy legit? As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. Can anyone help me? Mercari is a trademark of Mercari, Inc. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Select Selling > Refund Depop fee. Really confused how this can happen. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. Tap > tap All sold items. I know it definitely isnt damaged and he definitely isnt blocked from my side. Select the transaction youd like to refund > tap Refund. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Vinted consists of five main sections, which you can access at the bottom of the screen. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. Non-material goods, such as event tickets. Please read rules before posting. This application is not endorsed or certified by Kidizen, Inc. How do I refund a buyer who paid with Depop Payments? So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. Looking for a trustworthy luxury fashion marketplace? If they reject, the dispute will be escalated to the Depop Support Team. Be prepared to walk away. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. Transactions are being processed outside of Depops in-app payment system. Enter the refund amount and click Submit. Assign value in a principled manner. But why is it important? Buyer wants a refund?? Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. Does anybody know if I will get my 90 back? screenshot of the completed refund in your PayPal account) My ad states "Try before you buy, Sold As Is, No Warranty. " We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. Also the depop profile has blocked me. What if I Disagree With the Buyer? So in the event of an item received but not as described dispute its always one persons word against anothers. As resellers, we all want the perfect sales experience from start to finish. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. 98. If you dont receive your money or goods youll have no cover and will be left out of pocket. When you make a purchase using links on our site, we may earn an affiliate commission. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. Depop has buyer and seller protection that covers all transactions made within the app. This content may be old or outdated. Depop is a trademark of Depop, Inc. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Thanks for your submission to r/Depop ! This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. Explain your decision. Readers like you help support MUO. So, if this sounds more like you, it may be worth paying the higher fee on Depop. There are a few situation which do not qualify for a Buyer Protection claim, including: Related:How to Buy Online Safely, Securely, and Confidently. A buyer uses Amazon Payments for qualified purchases on third-party websites. If you paid by credit card and the issuing bank has initiated a chargeback. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. Click the History subtab. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. Etsy is a trademark of Etsy, Inc. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. List Your Items on Depop. I'm also going through the same thing. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. He towed the trailer away with mower and equipment. Tradesy is a trademark of Tradesy, Inc. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. PayPal provides buyers with 180 days to open up a dispute about a transaction. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Open communication can lead to a swift resolution. I will sue them all. If they accept, the dispute will be closed. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. Ah that's brilliant thank you so much, you've put my mind at ease!! When a website offers this, it is known as Buyer Protection. This is a decent chunk of your overall profit, so it is worth keeping in mind. In short, they are preloved fashion apps. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? To send a full refund, follow the steps for Full refund. About Depop. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. Its easy. If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. The buyer can then accept or reject your response. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app Mention relevant aspects of the transaction such as dates and place of delivery. How do you handle a customer requesting a refund? Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. Quick Answer: How To Issue A Refund On Depop. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). You are viewing the PayPal Community Archives. Additionally, Depop is a great platform for finding vintage fashion. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. This application is not endorsed or certified by Tradesy, Inc. By browsing this website, you consent to the use of cookies. I'm sure Depop will have that policy too good luck!! Tap > tap All sold items. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. The person paid via goods as PayPal took a percentage. Home FAQ Quick Answer: How To Issue A Refund On Depop. Almost 10 thousand dollars! Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. If you have questions, you can also message the seller to learn more. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Email: support@depop.com. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. If you want to sell items on Depop, the process is very simple. Please make sure you've read the community rules, and that your post follows our posting guidelines. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. Will Depop ban my store for using Sales Bot? This application is not endorsed or certified by Depop, Inc. Find the purchase payment you would like to refund and click Details. Buyers want authenticity and transparency. Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling!
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