First and only time we made a return trip we forgot to pay. I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? I just received two letter from Dart asking for the 70 fine for crossing the bridge in June on two days (one journey out, one journey back). I had similar, although I do have an account, I was in a hire car and totally forgot to pay as Im so used to it happening automatically. Hugh. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. I checked where I was on that day & time : It was the Thames bridge at Dartford. Visiting friends in London for the weekend, so did an out-and-back over consecutive days. The rest will be dropped. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. Crossed the bridge twice. I havent received any kind of notice through the post yet regarding the fine and it has been 12 days if I get a letter, does anyone know if I will still have to pay the fine, or will I then have 14 days to pay the toll as its a first offence? A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since.. One place for strangers to pay would be helpful. Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Hi Thanks for your post. The C logo is one of the tricks designed to catch out foreign and non regular users. I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. 10. And now Im getting penalty straight away? I think I have been reasonable but at 2-3 per phone call the costs to me continue to build up, not to mention the distress I feel each time a new PCN arrives through my letter box. hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. Anyone got 2 separate letters for separate crossings on the same day then? I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? #1. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. Ease of travel should be a right. again an easy way of getting money out of the driving public. I have appealed and await the response. You can manually top up the account or set it to add funds automatically. I would love to see how much interest that generates and how they get around the book-keeping for such an outrageous practice. But no, today I received the 2 PCNs. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. Not giving you the option to pay the normal fare when its your first time? If you pay the amount within 14 days, you get a 50% discount, meaning you'll only pay 35, similar to speeding tickets. Sorry to hear about the problems. If there was a way of auto generating a reminder that would be a great help. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. Daft system, went over last summer, had every intention of paying it when we camped that night but no phone signal. I now have a charge certificate saying that I never made a representation in time? As per their letter the fine is cancelled. I could put in any number plate and pay, even if the vehicle has not crossed. I dont have any problem paying the toll charge itself. Relieved to read your message! How much am i in trouble? At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! This is the second time Ive gone through it, but I paid on my first journey many months ago . I will let you know how I get on with the car hire company, although they havent been to helpful so far! I have never used this road before (live in Devon) and as there are no toll booths and I hadnt a clue what it entailed. Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. The topic So, forgot to pay my Dartford Dart Charge. is closed to new replies. Not only will these sites leave you out of pocket for the toll, but theyll also leave you facing a fine of up to 105.00 for non-payment. Yes, you can appeal a PCN by following the instructions on the PCN or on the Dart Charge website. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. WebSimply pay the charge online at www.gov.uk/dart-charge, over the phone by calling 0300 300 0120or via a Payzone retail outlet such as a Post Office. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. Ok thanks guys, Ill give that a try. I realised it after 3 days and payed for both to and fro journeys. I confirm that I have not. I do want to pay, but was not aware of the strict timeline and penalties. The letter said, it was issued on 5th of Sept. Firstly I didnt see the sign, which of course I now know I should have read whilst driving on these unfamiliar roads. I received a Charge Certificate in the post yesterday (22/01/2016). As a foreigner who occasionally visits the UK i wasnt even aware of the new toll system until i was coincidentally tipped off right before my next visit. SO if I were you pay the 2.50 and appeal saying you didnt fully understand the process. No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). Why does this unjust enrichment of the dart ford tunnel system toll charge make normal good people, criminals? Its a f** up system riding on the notion that many people will forget or not know about the charge and they make a tonne of money off of them. Iam from abroad. You can then do the same for your home address to cover the homeward trip. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. Only remembered 4 days after and paid the 5. 4 months later (!!!) Give me the hi viz collectors any day of the week. Hi, thanks for the advice to contact Dartford charge on twitter. I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not. You need to call them on 0300 3000 120 (charged at local rate) and someone there should be able to help. The bridges are situated between Runcorn and Widnes in Cheshire, and span the river Mersey and the Theres just one more week to go until one of the worlds largest electronic music festivals returns to the UK! Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. pay it before the letter then! You are not alone and as a whole batch of fines are going out at the moment, you wont be alone. Really worrying that they tried to charge you this amount. Win, win for them. I can echo everyone else, first missed payment (I think I paid 24hrs too late) I called and they cancelled the fine and took the crossing charge, what Id payed already stated as credit against a future crossing. In the PCN, it simply asks to pay 35 (within 14 days) plus 2.50 Road user charge. (2). You will then be asked to pay the PCN. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. I think making an online payment or on the phone (when it starts working again) would be the best bet. also people should be able to pay by post after crossing. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. What is being done by the highways agency to address this scam We will continue to press for a change to the information and signage informing motorists how to pay. I find the whole thing outrageous and cannot wait to speak to Dartford tunnel to let me know that if they want to take this further we will as they should have recordings of the phone call stating the auto pay. Worth trying your luck. I have not heard this policy is changing. This is awful :( There were no signs saying to pay on the internet or by phone or anything or id have seen it. The red C is not enough put up some signs, feels like a honeytrap to catch people. but I was not able to pay on time the previous payment I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. Dont know if it is worth paying for it online? If you are not aware that there is a contact being offered then how can you have agreed to the contract to cross for payment? This is really unfair. I have not received a PCN and so I have no PCN number. saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. Ahh, yeah I think you only get the pay the 2.50 offer the first time. They charge an Admin fee! Required fields are marked *. Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. Thanks. Is the Dart Charge online They make it difficult so that most of us just give up and pay the money. Just another trick to try and get your money. They may refund you. b) The warning on the letter said that if not paid within 14 days it may be registered with County Court and a Court Order raised against me. We should have waited until they fined us so we had an IA number then paid using this number. You could get a Dart Charge penalty charge notice for several reasons. So Ive done that online and now I wait and see. Pay online: Pay for an individual crossing online by heading here before midnight the following day.Pay here. The charge varies depending on the type of vehicle and time of day. Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? Advised them i had already done this and sent proff of payment made on the 8th of Feb. Id also be going to the gov website and paying. WebIf its the first time you've missed a payment, your get a letter but they let you pay the outstanding charge without a fine. Please let us know. My son used the Dartford Tunnel a few weeks ago. Was just dropping my lad to Stansted. Forgot to pay the Dart rush? I get hit in the opposite way, I only ever use the crossing when I drive down to Kent for a boozy weekend with friends. Worth a look. Totally my fault but will I get another letter soon asking for more money? For more information about the Dart Charge, click here. You can also buy a return journey with just one transaction by simply selecting 2 visits when selecting the number of trips. They could access your bond from your birth certificate and collect on the funds therein, that have accumulated since your informants (parents) registered you when you were birthed onto the land as an asset for a lifetime of tax revenue. Im writing from Italy with the help of a friend translator Hello I would certainly appeal on the grounds you could not have resonably been expected to pay on time. With cars behind me I had no choice but to carry on driving and miss my turning. Best regards, Hi Trevor, I would certainly pay try to pay for all the crossings making sure you keep proof of payment. I see the 2.50 still sat in the account after checking when I got another letter today demanding 105 + another 2.50.. WHY I ask. Its very good of you Pete to put up this blog site, so that people can at least share their experience. How do I contact the Dart Charge Customer Service? After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. Fingers crossed.. this is an unfair practice. There is very little information around the toll area itself and by putting the onus on the road user to pay, rather than them to collect, they ensure that many people will innocently forget to pay the toll or simply not know. Im getting very annoyed as it is proving impossible to prepay for a crossing..Terry. Then input your postcode to find the nearest payment centre.Find your nearest Payzone retailer here. This is the third time this month that we are caught in your ineffective and time consuming communication system. If you use the M25 Dartford Crossing and dont pay the charge by midnight the day after you cross, youll be liable for a 70 Penalty Charge Notice (PCN). Challenge a penalty charge notice With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. Can you please advise on what I should do? Webemail your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK: +44 (0) 300 300 0120 Textphone: 18001 0300 300 Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. Ken. Anyway, Ill be paying, just a case of how much. No prices, no method of payment, no official guidance. Motorists must pay a fee to use the tunnel, although exemptions exist.. That said, you can use the tunnel for free at night if you cross between 10pm and 6am every If you live in the Dartford or Thurrock council-tax zones and have a Dart Charge account, youre eligible for a significant residents discount. You can either pay 10 a year, which gives you 50 free crossings, with all subsequent crossings costing just 20p, or you can have unlimited crossings for 20 a year. I know the UK Govt doesnt care but at least I feel I had a way to strike back! I dont hate much in life, but the Dartford toll system is something I really hate. That one sentence could have saved me the suffering and stress and shock. Excludes Gift Memberships, Discount applies to first year. I haven received my PCN yet and i just went on-line and paid 5 as it was a return journey. I have never driven through the Dartford crossing as I do not even know where it is!! But called to ask asI found out going through the tunnel means I have to pay too (thought you only paid while going through the bridge) but the man I spoke to said I now have to wait to receive a pcn as he cant take the payment. I was very surprised. please advice. Signage on the M25 urges drivers to search online without giving a website URL. On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either.
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