Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. Get the latest news and information about the topics that interest you, straight to your inbox. If you are dissatisfied with the handling of your request or wish to mySociety - Accumulation of rubbish/waste (To clarify, I would like to know the This was the response that I received. A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. Find out more about presenting your bins on collection day. Comments have been closed on this article. Rubbish Collections . Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. I have tried to follow the correct procedures but this has been unsuccessful. Merton Borough Council, Download a zip file of all correspondence. Update on recycling and rubbish collections. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. Please see . reason, such as dogs barking, loud music, or equivalent). You can also appeal to the Information Commissioner at: Information Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. Complaints ; Freedom of Information ; Subject Access Requests Id kindly request to receive the data in excel or .csv format. The Council should apologise for not responding to one of Ms J's complaints. contact the editor here. About this website Enquires had doubled during this period. We provide commercial Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. 6 September 2021 in Environment, Environment and Regeneration . I'm absolutely stressed and fuming!!! Please call us on 020 8770 5000 to discuss your requirements. Leave feedback or a compliment. site. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. - Accumulation of rubbish/waste. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. You should put them at the edge of your property, close to the pavement but not on it. 07/11/2019 - Standards and General Purposes Committee (Item 7). "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. question highlighted below. <>stream Companies can ask for reviews via automatic invitations. I would like to request information on the number of complaints received 2023 Trustpilot A/S. NO NOTICE DISPLAY NOT TO FEED BIRDS. Published by at 14 Marta, 2021. London Borough of Merton. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Please note a further warning letter will be posted around the surrounding area of the incident. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. (05798215). If you have any queries or concerns about this please contact us. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. | Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Report a fallen tree or other tree problem. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. The user-friendly interface will make it easier for . The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. SocietyWorks Ltd Please report any comments that break our rules. They don't collect things on time and bins go missing and are not replaced. The Council has agreed to apologise for this. endobj He says the Council's complaint response was poor. That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. Verified account Protected Tweets @; Suggested users This website and associated newspapers adhere to the Independent Press Standards Organisation's Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. As a subscriber, you are shown 80% less display advertising when reading our articles. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. Here are 8 tips for writing great reviews. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. RESOLVED: That Members noted An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. It has sought to blame Miss T rather than accept responsibility for its own failings. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. 287K Waste collection is literally a joke here. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. Your donations keep this site and others like it running. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. DONT go there unless you've taken CALMING pill. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Categories . poochon puppies for sale in nebraska; Tags . It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. They don't collect things on time and bins go missing and are not replaced. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. If you are complaining about Housing Services, we use a two-stage complaints process. endobj Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. Privacy and cookies Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. We aim to respond to all requests under "We're investing in more mobile CCTV to be deployed in hot spots across the borough. 12 months later and "further examples" of these problems are still prevalent. The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. The Council has agreed to apologise and backdate a recent increase in her personal budget. Litter breeds litter. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. She also complains about the way the Council handled her complaint about this matter. 2004 Information request. A Gannett Company. Thank you for your email message. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". This request has been closed to new correspondence. All rights reserved. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. It is a London borough council, one of 32 in the United Kingdom capital of London. Haydons Road parade looks revolting, worse than ever.". If you drop litter we may issue you with a 150 fixed penalty notice. These adverts enable local businesses to get in front of their target audience the local community. Editors' Code of Practice. 1st April 2017 to 31st March 2018 During our investigation, the Council apologised to Mr X and cancelled his care costs. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. 0. Our Merton Cost of Living Service is here! 020 8770 5000. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. of complaints and member enquiries had now reduced to expected Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Separate rights of appeal. In response to questions, the Please report any comments that break our rules. Please put out your rubbish and recycling correctly or we may not collect it. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! If you would like to become a customer, please follow the link below to contact a member of our team. and commented on the report. inaccuracy or intrusion, then please If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. Your vote matters, don't lose it. <> <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> <> a method to determine when complaints were chasing progress on inaccuracy or intrusion, then please Details for Christmas 2023 will be published in December. The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. We have also found it was at fault for the way it handled her complaint. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. More information about the way we deal with information requests is on our Report all other trolleys to us as fly-tipping. It is a London borough council, one of 32 in the United Kingdom capital of London. You can find contact details for Merton Council above. Anyone can write a Trustpilot review. Address. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. quoting the FOI request number and we will get in touch with you. Thanks for getting back to me. 12 months later and "further examples" of these problems are still prevalent. Mrs X complained about missed refuse and recycling collections. Call Out of hours emergency on 020 8543 9750. The officer dealing with your request has asked for clarification on the If you have any complaints regarding this post kindly . 5 0 obj Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! I apologise and offer to pick up the cigarette butt and put it in the bin. Disclaimer: . The Council will remedy the injustice this caused with the actions listed at the end of this statement. Bins should be seen easily from the road. Get the latest news and information about the topics that interest you, straight to your inbox. private land. Extortionate parking costs, up to 23:00 hours, 5 days a week. We also ensure all reviews are published without moderation. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. regularly, and which is signposted from the Open Data pages of our web If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. Editors' Code of Practice. As such, no further action is required and I have closed your complaint down. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 Don't even consider discounted rates. Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. councils land. Merton Council. Comments are moderated so may not appear immediately. No one turned up, all my items are still outside my front and it's bin day tomorrow. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. If you have copied us in on your response to an FOI request, we will store This is not in accordance with the requirements of the law and guidance. Complaints are only taken about waste on public land. The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. Help us protect your right to hold public authorities to account. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. Incompetent, slow, complacent, ineffective, disinterested. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. is a registered charity in England and Wales (1076346) Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. This site is part of Newsquest's audited local newspaper network. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. the Council has agreed a suitable remedy. It has agreed to carry out these recommendations. People working there are so lazy, laid back and slow. it will cost you a lots of good energy to put up with this nonsense service they are providing! Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. And with how it managed the complaint. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. merton council refuse collection complaints. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. A Gannett Company. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Claim your profile to access Trustpilots free business tools and connect with customers. Noise Nuisance: 020 8545 3025. There was no fault in how the Council dealt with the school transfer. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Problems with this page? Refuse Collection: 020 8274 4901. Kind regardsDavid BelloCustomer Care Team. This had been due in part Telephone: 0303 123 1113. This is always a last resort, and . "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. introduction of wheeled bins. Governance presented the report, advising that complaints levels report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. However, the approved development would not have been different even if the fault did not occur. A minimum fee of 10 "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. If you have a complaint about the editorial content which relates to Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . On the day. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. council cannot take complaints about accumulation of rubbish/waste on Actions Follow 1 follower "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. All product and company names are trademarks or registered trademarks of their respective holders. It has agreed to pay Ms M 350 for the avoidable distress caused. As a subscriber, you are shown 80% less display advertising when reading our articles. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . 1st April 2018 to 31st March 2019, for the following three points: If you are dissatisfied with the response provided you can "Such delays erode the confidence of complainants that their concerns are being taken seriously. S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. 3 0 obj Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. Household recycling, rubbish or food waste. The Council has agreed to send a revised invoice. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. Thank you for your Freedom of Information request detailed below. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. contact the editor here. appeal against the decision to exempt any part of your request, you should web site at [1]www.merton.gov.uk/foi. well this shows the quality of the service. Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map.
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