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why did vitalchek cancel my order

The kicker is that there is ABSOLUTELY NO PROOF ANYTHING WAS EVER SENT. Dont waste your time with this company. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. We appreciate you placing your order with VitalChek and sharing your feedback. I live in a different state from where I was born. To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order). Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Again I got the NH phone number. Maybe I just got super lucky, but I am very happy with this service. If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. beep.' They give you these long unrealistic wait times on each platform. Bed Bath & Beyond filed for Chapter 11 bankruptcy Sunday, with plans to wind down its entire business. 2023 Trustpilot, Inc. All rights reserved. i have not yet received the birth certificate. Here are 8 tips for writing great reviews. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Stop don't use vital check! This company scams people! They have an exclusive online contract with NYC and tons of other places. And she would be calling me to follow through. Agency processing times do not include shipping. Terrible customer service, over charges, and does not fulfill commitment. How do you promote free regular mail but force orders to pay for next day air? Will not refund. No response to my emails. There is no full refund policy. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. Paid $40 for birth certificate. What to Do If Your Social Security Card Is Stolen? Customer Care. I would NOT recommend you use this cite to order any type of important documents from. VitalChek accepts Visa, Mastercard, Discover, and American Express. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. e-Commerce Service VitalChek VitalChek Reviews 8,931 Excellent 4.4 VERIFIED COMPANY Visit this website : JE Jean 2 reviews US 2 days ago Unhappy Site was malfunctioning through out my purchase. If you do not see a specific document type indicating Apostille or Authentication on the document selection screen, then you will only be provided with the default certificate available. I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. Both are pointing their fingers at each other for the fact I have not received my marriage certificate despite paying $63.25 to ensure expedited processing and next day air shipping. The 'Manage My Order' tab allows you to check the status of your order on VitalChek whenever you please. I paid and waited. Step 3: Order Cancel prompt appears. Tip for consumers:DO NOT USE VITALCHEK!!!! Tip for consumers:Fraud factory, not legit service. What Kind of Identification Documents Do I Need to Obtain My Certified Vital Records? You may reach us anytime at or They charge you up front, and do not refund your $$ no matter how bad a job they do! Contact your local county clerks office. What do they do with it??? Vitalchek says they have no record of a cancellation and refuses to refund my order. Guess what? We appreciate you placing your order with VitalChek and sharing your feedback. GetHuman features available: Phone menu & recordings transcribed. Phone number is recordings only : (. on march 28th an email said to expect it by april 9th. I selected Interntaional, and entered my address, I entered the "province" on the second address bar and typed province : Hay Nahda. Sent it in and received my birth certificate in 10 days. when i try to check status it tells me my pin has expired for security. That's ridiculous, up surd. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. This company is either a scam or has really bad customer service. Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order I started my process in Feb and it's now April 12 and I have not received my cert. Ordered death certificate 3/29 with an estimated delivery date of 4/26. They stole mine! We will take note of your feedback so that we can deliver a better experience next time. This allows you to track your package and confirm delivery. No reply to the complaint I made at that point. They charged me almost $60 for the service and I got nothing. DO NOT USE THIS SERVICE! If your state uses VitalChek, all you need is your eight-digit order number and six-digit PIN number to check on the status of your birth certificate delivery. The time of the year when you make your request It was like dealing with a scam. I have no idea how they are still in business. Hundreds of government agencies nationwide exclusively trust VitalChek for accepting their vital record orders. This company SUCKS! The quickest way to reach us is by private message at They are probably legit, but if you are ordering your Birth Certificate just do yourself a favor and order your death certificate along with it because you will probably be dead before you get it! I contacted my city that I was born in NY. Thank you for placing your order on If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. My bank account was already charged and 6 months later, I do not have my order. Processing times can vary depending on the type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. Its fraudulent and quite the scam. I would give them 0 stars but I have to give them 1 to post the review. How can i get the state and providence and postal code of this company? I asked for experience and duration. Stay away, nothing but a fraud factory. Certificate requests can be cancelled at any time until they have been submitted (10pm each business day.) I would never use them again. This is the worse experience, for people who are dissatisfied, call your bank. Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at (you will usually get a response in a matter of minutes); email; call us at the number listed your order confirmation email. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. How to Reinstate a Cancelled Order. It tool SIX months almost to the day. Grrr. Vital record agencies will not fax or email certified copies of vital records. In most cases once the complete order (including uploading any required documents) has been placed, it cannot be cancelled. Saying 'It is legitimate. Step 3. Your orders. Still haven't received it. Not a good experience at all 7/29 I ordered some personal documents from vital check express mail and Paid $48some change for it today is the 8/22 still never receive the document from his company Vitalchek . Received email on 2/3/23 stating shipping delay. Ordered birth certificate and did not receive either the certificate or the refund. For packages with online notaries: If you decide to cancel your application after completing the online notary process and we didnt yet expedite your application, we wont be able to refund the notary fees of $25 from your package cost. If I could give minus 5 stars I would! We're sorry to hear that you have received no response to your inquiries. But when I went through the form process and added next day UPS it still said 18-20 days to process. We use dedicated people and clever technology to safeguard our platform. Like most people that have asked about birth certificates for passports, and have been reference to Vitalchek, I don't see any answers about how the process was. Order still shows processing. That means we can process your request quickly, affordably and securely. Find another way to get your documents, Tip for consumers:Dont use this service. I ordered my birth certificate in June and 7 months later finally received the email that my order has been shipped. Still haven't gotten a refund! otherwise received the bc's for mary and paul, short form VitalChek, a LexisNexis Risk Solutions company, is proud to be America's leading source for ordering express birth certificates and other vital records online quickly, easily and securely. I was charged 2 months ago. Manage My Order. Go to Your Orders and select the order you want to cancel. Costs can vary depending on type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. Find more information about authorization holds here. My suggestion is DO NOT deal with VitalChek! Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! Their order status page still shows the expected delivery date of my order to be more than 3 months previous to this posting. These people are scammers! The documents and forms that we will fill out on your behalf can be obtained as blank forms free of charge directly from the Health Department, or possibly, elsewhere online. The action you just performed triggered the security solution. You will also receive your order number and pin in the confirmation email you receive. This company just charges you extra to order your birth certificate, but it doesn't appear to be a scam or anything. Stay away! B2B request has been cancelled message displays. and then also have to send money to requested state? The chat was HORRIBLE. PLEASE DO NOT USE THIS COMPANY!!! These guys are a fraud. My mother-in-law seems to think I'm tech savvy when it comes to the internet, which I would say is a stretch lol. Birth certificate from Louisiana order through VitalChek. I see there are a lot of complaints about the same issues with this company. No customer service, when calling in have to hold on FOREVER! Refunds will not be issued for records not located. Most agencies will list the parents names on the birth certificates. For questions about the order, contact the agency listed on your receipt and have . If we cancel your order, we won't charge you. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. Orders can be cancelled at any time (prior to theend ofday closeout process)until they have been paid. Step 2: Click the Cancel Order button. it is now september 10th and nothing. If you need to fax your documents, please follow the instructions on your Identity Verification Form. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. One week later I had a copy from NY state. Need help with your Amendment or Correction request? 2nd Edit 11/14/18: Well, I pulled the trigger and did it yesterday. If you are married, this would be your first and, Maiden Name This is the last name of a person before. If information is not complete at the time of submittal, it is possible that the record may not be located. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. Never received certificate or follow up calls. Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. Your IP: If you need assistance, please contact us with your order number. Tip for consumers:Think twice before handing over your money. Poor business. 3. 8/15/2022 order has not been received. Please contact us with your order number via private message at Enter the order number and PIN from your confirmation email. All my needed documents are submitted including ID and order form. I wish I never went through them. My Mother-in-law used a website to order a birth certificate, what should I advise? Do you want to continue your session. Nope, this is legit. SIX months. This company is HORRIBLE!!! Go directly to the source. Indistinguishable from a scam. What a waste of time and money. Log in to manage your order. We will take note of your feedback so that we can deliver a better experience in the future. Despite submitting required documents twice, it was better to drive 7 hours one way to do it in person with the same documents VitalChek said werent good enough! Kill 2 birds with one stone. Our easy application process will help you find the right agency and certificate for your specific needs. Its sad that you have to check on every company before making a purchase these days. These reviews SCARED me. Shipping methods vary. It has been 6 months and I have not received it. To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. I did see someone post about bad reviews from other sites, but has anyone from Reddit successfully used the site? They plain ripped me off! A $15 birth cert turns into $50 because they scam you on the mailing options. Thank you for reading. We are updating our website, so you might experience either the old or new version. not, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Click the Reinstate Order button. Tip for consumers:Save your money. Order must be paid and completed in full (including uploading any required documents) for processing time to begin. Processing 5 to 8 business days. Sent in to get my BC. Why couldn't they have contacted me for further information? But they allowed the shipment to be shipped without checking to confirm my being home to accept. This has happened in the past. An identity Verification Document helps ensure the security of important documents such as vital records by verifying the identity of the person requesting the documents. The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. So they earn 2 stars for getting it prepared but failed to make sure it could be delivered. Regular mail service is not certified or registered and does not provide this protection. When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. Claim your profile to access Trustpilots free business tools and connect with customers. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. Click here more information about the process. VitalChek's role is to accept payment & get your information to the right place. Terrible customer service. Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. What do you you guys think? Ive called several time and never get through due to the high call volume. Whether it is necessary to have a search for the vital record 2. Ive emailed twice no response. 100 days has not passed but would be mid March, a month before the deadline that I needed it by. Due to strict security requirements, the only way to gain access to that information is to place an order for a copy of the record. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. Ask VitalChek for a link through which you can query the governmental agency about the delay--still does not guarantee the governmental agency will respond--if the VitalChek's estimated delivery time has been exceeded. Information listed on birth certificates may vary depending on the vital record agency processing the request. Order Status. Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. Again, thank you for your feedback. thank you. The action you just performed triggered the security solution. So screw vital check for that. Emails are not returned. Sorry for that language. I don not know who else to contact to see what is going on with my order. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. I sent Vitalchek $143.75 on 3-13-2023 for certified copies of my sister's death certificate. Hello Paul. Ridiculous process for getting local records I had to research for the information on my county's website to even make my request to VitalChek, but had to pay double the cost of the county document to have ViralChek get my county to mail me the document from an office that turned out to be about a mile from my house. i ordered sometime around august 20th. Hello Maureen. You have questions about how to obtain vital records. Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. Click here to receive an estimated processing time, For more information, please watch this video, please use the order number and pin from your confirmation email to log into My Order to see the status, Required documents such as the Identity Verification Document may be submitted electronically by using your order number and pin (see confirmation email) to log into My Order, For more information on how to upload required documents, click here, Click here to receive an estimated cost (estimated cost does not include shipping fees), Click here for a listing of Secretary of State web sites and contact information, Please use the order number and pin from your confirmation email to log into My Order to see the status, You may check the status of your order by using your order number and pin (see confirmation email) to log into My Order, Please visit Agency Listings for a list of all the vital record agencies who provide certificates. They are vital records, for crying out loud. Never, ever use this service. In these circumstances, you will be refunded the entire amount you have paid. This fraud company has all my personal info now. No marriage certificate. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. Chat Hours: Closed. Has anyone recently actually received what the bought from vitalchek? If you have any questions, please contact customer support. Click OK to confirm. no one answers phone. Needed to send my marriage license which when photographed, the seal does not show up. Check one more thing off your to-do list. Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. I am super pleased with VitalChek. Also, I paid for the $19 shipping, so I recommend doing that (perhaps the free shipping orders are thrown into an unattended abyss). Pick a certificate to get started: Step 1: Have the order to be cancelled in view . 0 CalamityLeo 4 yr. ago Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. Vitalchek is the website that asked me to pay the full amount on the basis that they would provide me with the document that I requested. I'll be reporting them to the Federal Trade Commission, the Better Business Bureau and any other site that offers the ability to review this company. You may reach us anytime at or Tip for consumers:Call the County of record of your birth/death/marriage/divorce it will be less expensive and people will actually help you. Types of certificates offered vary by the vital record agency processing the request. Short Form Birth Certificates are the default certificate and are standard issue. What a scam! In Progress. Thieves! Orders placed through our only contracted vendor, VitalChek, have an order number. It is literally faster (and cheaper!) I've spent almost $60.00 just to wait. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days.

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