New comments cannot be posted and votes cannot be cast. Poshmark, Inc. Headquarters in Redwood City, CA. Also, share this post on Facebook, Pinterest, Twitter, and other social media outlets. Reply. One of the best tips for selling on Poshmark is to open a P.O. Select Submit. step 2 To change your shipping or return address, click on 'Change' next to your address. Scroll down and go to My Purchases. Privacy Policy. As per returns, the policy states that you cant return any clothing based on your disliking of the fit. 4. Do you try to stay anonymous? The other three were issues that I felt that buyer brought up due to either buyers remorse or fit. I advised in the case chat to Poshmark that it was a dolman type of sweater, and that the fit was boxy and sized as M/L. Signing up is easy. For sales above $15, Poshmark charges 20 percent of the . To file a return: In the app Select your Account Tab (@username). My username includes my unique first name and my profile pic is me. So well talk about what to do to avoid cases being opened against you on Poshmark. Once the buyer purchases an item, I follow up with a thank you, stating when their specific item is expected to ship. You can also reach out to the seller for additional details, measurements, or photos if needed. In the app. They first stated that the sweater was worn more than I had stated, as it didnt fit right. The original listing included a photo of the discolored tag, and described it accordingly. Don't rely on Poshmark's conversions. When a case is opened against you on Poshmark, dont panic. The CVV code is used to verify that you have the physical card in your possession and helps reduce the risk of debit or credit card fraud. At this point, theres nothing much we can do as sellers. The item does seem to [State issue with item]. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please consider this as my acceptance of the return and process the return label accordingly. If a case opens, address Poshmark, and not the buyer. Interacting with my videos not only helps me out but also makes me smile! and our Username etc. How to maximize privacy as a seller? We all know you have 5 business days to ship on Poshmark, but it doesnt mean you have to wait until the fifth day to ship. The buyer was very aggravated. New comments cannot be posted and votes cannot be cast. by otrootra. Keyword stuffer, absolute pain in the ass cluttering a brand thread. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Select Edit to edit an address or select Add Address to enter a new address. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. Select your order. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 This will help keep things professional and keep personal feelings out of it. I listed 8 photos in great lighting that showed the condition, every angle, and included the length. Enter in your new email address. Poshmark HQ 203 Redwood Shores Pkwy, 8th Floor Redwood City, CA 94065 See Map. Learn how your comment data is processed. Go to your My Poshmark Tab (@username). So I'm thinking of changing my name to something else, and finding a profile pic that isn't my face. According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. Press J to jump to the feed. Not the type that breaks on the way and the item is already getting damaged on the way to the buyer. Learning as Im going ! New comments cannot be posted and votes cannot be cast. New comments cannot be posted and votes cannot be cast. In all of these three cases, I realized immediately that the error was on my side. The only thing I could do was maintain my position that I sold the sweater in the condition that was stated. Hoblin23 . And I wonder if the seller thinks thats enough information to help a buyer purchase your item. For more information, please see our How can poshmark support/customer service side with a buyer who has absolutely no profile activity and clearly damaged the item, over a faithful seller. You dont have to pack the item with tissue paper ad fancy ribbons, which is good but not necessary. I guess it's fine for now but ideally I don't really like having my actual address attached to an online account if multiple sales are involved. A Poshmark employee decides the outcome of the case. View thismommyisreals profile on Facebook, View thismommyisreals profile on Twitter, View thismommyisreals profile on Instagram, View harmonyetgraces profile on Pinterest, View thismommyisreals profile on WordPress.org. Select Account Info. I contacted the seller who said they are size 9 and she would not refund or accept a return. Your email address will not be published. There are people who have said they remove it but you are taking a risk of it not getting to your buyer and possibly not being returned to you. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. Scan this QR code to download the app now. Also, as a seller myself, I consider what the seller went through to make that sale, and ship it to me, only to get the gut-wrenching email that the buyer wants a refund. Some sellers might misrepresent an item or hide its flaws. I then contacted Poshmark customer service, who asked for photos - which I provided. I just recently started an online store and I am also an online content creator on multiple video hosting platforms and am sending packages to people who watch my channel. Privacy Policy. Anyway, I had to send pictures of the flaws, and the case was resolved, and I got a full refund. Honestly though, I don't really want to be found. Your return address is the address that will be printed on the top left corner of the shipping labels that we email you. Privacy Policy. When she's not blogging, you'll find her listening to music or enjoying a good book. They are CHEAP when it comes to your privacy. So when a buyer reads the description, they can refer to the pictures, and understand exactly what youre talking about. Cookie Notice Change your shipping and return address anytime you'd like! Username etc : r/poshmark. Tap the order for the item(s) you wish to return. Set your pricing 5. For more information, please see our and our Questions? Reselling on Pos. She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. In the end, Poshmark sided with the buyer. Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. If it goes in your favor, great. Click on your profile picture to reveal the dropdown menu. Archived post. If this happens, the buyer must ship the item back within a certain period. I am concerned ( based on some experiences a few years back ) that the wrong people may get access to my address. So such issues do not qualify for a refund. But the past few months it seems "item not desicribed" return cases are getting out of hand. Select Edit to edit an address or select Add Address to enter a new address. If it is your fault, accept the return and let the buyer get their refund. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. When responding to the case, try as much as you can to be professional. What is a return address? Excerpts and links may be used, provided that full and clear credit is given to Jennifer R and This Mommy is Real with appropriate and specific direction to the original content. Select Problems/Order Inquiry. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Select your profile picture at the top-right of the page. I was floored. It it possible to motify the postback address so I can omit the default.aspx from the client browser? Upload images that showcase why you're returning the item. Also, encourage buyers to ask questions about your listings, and reply to them promptly. Theres always a chance that we may miss something. I can understand the disappointment on the buyers side as well, especially when these things could have been avoided up front. Since that last post, Ive had a total of six cases. From there, they can lodge a problem or launch an order inquiry within three days of purchase of the item they find unsatisfactory. Is it straight, skinny, high, or mid-rise? I'm getting fed up, at least the last 2 " item not as described returns" the buyer didn't damage the items and I was able to resell easily. This means that you can't ask for a refund if the item doesn't fit, if it arrives late, or if you just don't want it anymore. As a seller, we feel provoked to act out against a statement like this. Unfortunately, odor is something that can impact your case. In this case, I sold a sweater that was one of those in-between sizes. Is there an option Im missing to pretend they dont exist? You will receive a one-time useverification codeto enter on the verification screen. Returns must be shipped back to the seller within five days in order to be eligible for a refund. Dont worry you (seller or buyer) wont be billed for it. Select Done. Head over to the But, this is where professionalism matters the most. Any other new and upcoming apps that may be better for sellers with closets of +300 items? In cases like this, the original listing is absolutely crucial. I accepted the return because I didnt have photos or any recollection to state that it wasnt. In it, I included the screenshot of my purchase confirmation. Archived post. Refer to my previous return post on my experience with this. I do feel like people like to see a real face as a buyer-- at least I do. Go to your account by clicking on your username -> Click on My Purchases -> Select the order you would like to file the return case on -> Click on Problems/Order Inquiry -> Click on Order Not as Described -> You will need to select a reason for the return -> Next you will be asked to provide a description of the issue with the item . Select from a previously saved address or add a new one by selecting 'Add Address'. One was the size of an adult hand, and the other would fit my thumb. Select Done On the web Look for things you can use to defend yourself just in case the buyer is being dishonest. She had not opened the package and stated that it was an accidental buy and wanted a return. And thats what you need to know about Poshmark returns and how to avoid them. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. Just this week, I sent a wool blend pea coat to a buyer who paid $44. I feel reassured that I handled an unhappy buyer appropriately but it still stings to be accused of something untrue. They also won't refund an item that you just don't want anymore. Shop Categories Women Men Kids Home Electronics Pets Handbags Shoes Jewelry & Accessories Makeup Dresses Popular Brands Nike Michael Kors Louis Vuitton lululemon athletica . The seller then has a period, in which to inspect it. Now after one or two Poshmark returns, youd want to make sure it doesnt happen anymore. Ive seen lots of listings on Poshmark and other marketplaces with just one line of description. What other tips do you have for return cases? How to avoid this: Add a picture of the size on the shoe. Sellers are given a chance to respond. Returns are not currently offered for: Fit Issues No longer want the item Delayed delivery If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Follow This Mommy is Real on WordPress.com. Usps requires all priority mail to have a return address, it's mandatory so they can refuse it. One of the Posh Tips we like to share with our sellers is to be extra descriptive in the listing to avoid any possible concerns regarding condition and to best set their buyers expectations.. Do I need to put a return address on packages that are shipped via flat priority mail ? I requested for more information, and she provided it. Just follow the steps below. On sneakers, you'll sometimes find them under the tongue of the shoe. Its even difficult to refute something like this, because your statement could incite unwanted actions from the buyer. If Poshmark denies the return, the sale will close and the funds will release to the seller. Read more, Last Updated on February 25, 2023 by Bree Are you wondering what Thredup processing fees are and what you should, Read More Thredup Processing Fees What It Means & What To DoContinue, Last Updated on October 25, 2021 by Bree If you want to know which of these two is a better, Read More ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform?Continue, Last Updated on September 3, 2021 by Bree I started my blog sometime in 2018, and this is my first, Read More How Much I Have Made So Far Blog Income ReportContinue, Last Updated on February 24, 2023 by Bree So I thought it would be nice to share my blog growth, Read More My Blog Growth After Blogging For 1 YearContinue, Last Updated on November 5, 2021 by Bree Whew! And this post will cover what you can do when it happens, and how to avoid it in the future. The buyer opened a case not too long after receipt. In the last few months, one of the more popular posts on this blog has been I Had a Poshmark Return. Now you have pictures of your listing, the next step is to describe the product, and back them up with the pictures. Archived post. Select a reason for the return. Privacy Policy. The situation escalated and she insisted that I was lying over and over again. ROXDOLL offers professional quality cosmetics, made in small batches, made in the USA:https://www.roxdollcosmetics.com/Use the link below to take a peek at my favorites on Amazon. At that point, the conversation escalated quickly. 2. Select Edit to edit an address or select Add Address to enter a new address. You can change your email address directly through your Poshmark account. In the span of a year, thats a pretty low amount of cases. The seller never disclosed the flaws in the items and claimed they werent there when she shipped both jackets. Honestly, I dislike returning items on reselling websites because I feel it is very stressful, and all that. To change or add your address: In the app Go to your Account Tab (@username) Select My Addresses Beside your current address, select Change Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. They approved her return stating "missing button" and I should be more careful when listing and pay attention to detail. These may work for some sellers and buyers, but it doesnt say enough about your listing. For more information, please see our Select My Addresses. Cookie Notice Even when you finally ship the purchase, some buyers would open a case for a return. I suggest everyone who feels the same annoyance to write support to let them know how irritating it is that blocking doesn't completely remove someone from your search results. Go to the Poshmark website, and log into your account. I got a small post office box, and it has been worth every penny for the privacy & security it provides for both buying (package holding, no having things sit around on my porch) and selling (no one gets my home address). Go to your account tab and then tap on My Address'. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. Select Submit. When a buyer opens a case, she submits a reason and evidence for the return request. Its difficult for Poshmark to determine whether or not it exists since they can only rely on what each party states. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. From the left-hand menu, select My Addresses. And thats a strong argument just because it is. Having a case opened on Poshmark is essentially a buyer requesting to return an item. A P.O. Just this week, I sent a wool blend pea coat to a buyer who paid $44. Again, cases can happen from time to time, and are generally not reflective of your success as a seller. Each of these cases were different, but I always directed my comments towards Poshmark and kept my responses based on fact. Also is there a way to unsubscribe from pmeditor and the brand parties or whatever? Sorry for the newbie questions ! The size is often on the sole or inner heel area. If this happens to you, take pictures of the item immediately, then open a dispute with the site as soon as you can. r/poshmark 2 yr. ago. I have never worn or washed this NWT dress, which was purchased in this condition. Check out 13 Reseller Supplies You Need To Sell Online For Beginners. For sales under $15, Poshmark charges a single flat rate of $2.95 and sellers keep the rest. It was a bit of a frustrating experience. Cookie Notice But you should make sure your shipping box or poly mailer is in great condition. Obviously there is danger here if the package is lost or returned, and they dont know where to send it back to, but I think thats a risk Im willing to take and a cost Im willing to eat. Share. New comments cannot be posted and votes cannot be cast. When people shop, theyre excited and counting days to receive their order and start enjoying it. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. In this case, I chose to direct my questioning to the buyer. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I tried blocking them but the listings still show up. Any buyer can open a case to return a recent purchase using the account tab on either the Poshmark app or web version. Why would a seller risk their business with such dishonesty? If you are adding or editing an address, you may be prompted to complete our Instead, they utilized the fact that my description was not complete. Select Order Not as Described. Poshmark isn't going to do shit unless enough people complain. Its important to handle all cases, no matter the reason with a calm, professional tone. List the shoe by the size written on it. Do you try to stay anonymous? Once the case is closed, you can go back and continue selling on Poshmark. I dont personally own a tag machine. Once you have this out of the way, buyers wont have to ask you for measurements or return your product because of inaccurate measurements or fit. Improve this question. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). Trending: Thredup Processing Fees What It Means & What To Do, 13 Reseller Supplies You Need To Sell Online For Beginners, Selling On Poshmark in 2021 | Tips For Making Sales, How To Start A Reselling Business With No Money, Buying On Poshmark: 11 Tips For Beginners. They aren't that smart. I never contact the buyer directly, nor address them directly in the case chat: Hi Poshmark Team, Im sorry to hear that the buyer is dissatisfied with their purchase. It's important to pay close attention to a listing before buying from Poshmark, as all sales are final. and our Go to the Poshmark website, and log into your account. Because a buyer can claim that they never saw a picture of the item theyre buying. Im toying with the idea of cutting out the return address portion of my package labels, for security purposes. Return scams getting out of control. Here's how to use the online marketplace to buy and sell clothing and accessories, How to delete a Poshmark account from your computer or mobile device, How to delete a Depop account if you want to stop shopping on the app or start a new account, How to leave a review on Depop and give the seller feedback via the app, What is Depop? And Ill show you how to do these and more on this blog. Poshmark recommends carefully reviewing the photos, description, and item condition before making a purchase. If not, learn your lessons and make sure it doesnt happen again. A group for anything and everything related to Poshmark! Whats the full-length measurement? If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. Lets talk about reasons why a case may open against you on Poshmark. Address Poshmark, and not the buyer. New comments cannot be posted and votes cannot be cast. Click the order for the item(s) you wish to return. Select Done. Select My Addresses. Youre on the platform to sell and make money, remember to take enough pictures, describe your items thoroughly, and youd hardly have cases open against you. I know how it feels because it has happened to me before. Select from a previously saved address or add a new one by selecting Add Address'. But take your pictures of the item. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | TikTok | Pinterest: @stylisterikawithak Check out my cruelty-free, plant-based, luxury hair and skincare line: https://www.roxdollcosmetics.com/Follow ROXDOLL Cosmetics on Instagram: https://www.instagram.com/roxdollcosmetics/ re:For my entire reselling playlist, click here:https://www.youtube.com/playlist?list=PL1A9P1C7h4owlgeW_ci8TP_HMLZ7c_CNIso many questions answered in previous videos, with so many new videos coming soon.https://poshmark.com/closet/stylist_erikaSign up for poshmark with my code STYLIST_ERIKA to save $10 on your first order. I realize eBay returns system is just as faulty as I have used their platform for certain items, but at least I can get in touch with a HUMAN when I call customer service and not get a bunch of computer generated responses. Archived post. Ive seen cases where a listing says size medium, and never mentions that it is a junior size, and the buyer receives a shirt or dress they cant fit into. Again, it is important to only state facts, and address Poshmark in the case chat .While its never guaranteed that youll win, its best to keep things short and professional. Package, ship and get paid 4 Tips for selling more on Poshmark Respond to comments quickly Attend Posh Parties Send offers to likers 6 Selling on Poshmark FAQ How do beginners sell on Poshmark? Offering a large selection of over 1,500 items, with new items added daily. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For some reason, she changed her mind before Poshmark even responded and kept the item. You can turn off email and push alerts for the parties, at least. As a seller, its in inevitable to have a case. It is a mail slot that you can reserve at the local Post Office. Select Account Settings. Press question mark to learn the rest of the keyboard shortcuts c#; asp.net; vb.net; Share. On the web Its difficult to know how Poshmark would have responded here, but its important to show that as a seller, I confirmed the shipment, and followed through on my part of the transaction. If there are no issues, the buyer is refunded the money and the seller can relist the item. Open the Poshmark app for Android or iOS. Abigail Abesamis Demarest is a contributing writer for Insider based in New York. To change your shipping or return address, click on Change' next to your address. I've just started to get active on posh selling my old clothes. Make sure to read Poshmark policy for whats covered and what isnt, to protect yourself on the reselling platform. Add a title and description 4. Box. 2 Step Verification. As frustrating as that statement can be, there is truth to it. More importantly, I included a screenshot of her response thanking me for the update. What kind of fit is it? It appeared to be completely loose and stretched out, and not the size as advertised. She stated she confused her shipments and she never intended to buy the item. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To manage your addresses: In the app Go to your Account Tab (@username). Thanks in advance everybody ! Given these experiences, Ive determined 5 Tips for Poshmark Return Cases. Poshmark sellers have 5 business days to ship but it doesn't mean you have to wait till the last day to ship without communicating with the buyer. Beside your current address, select Change. Hey everybody. 1. . But if a case opens against you, be professional and keep emotions aside and try to resolve it. Photos are attached for viewing.. Poshmark doesn't offer returns for fit issues or late deliveries. (9405511109483873533427) and contacted USPS. In two cases, I wrote down the wrong size in the descriptions. ETA: Thank you guys so much for the advice and great suggestions! Nick Nick. It is not expensive and it is very useful so it keeps your address private. She loves a good glazed donut and nerdy deep dives into the science of food and how it's made. POSHMARK RETURN POLICY | STOP DOING THIS | POSHMARK TIPS 2021If you want to learn how to sell on Poshmark, you have come to the right place! You can put their address as a return address as well. I love reading and responding to your comments!Here are some additional ways you can show support for me and my efforts:You can show support for my small business by shopping ROXDOLL Cosmetics for the best in hair, scalp, and skin care. If you feel that you didn't receive what you ordered, you have three days from the day you receive the item to report the problem to Poshmark. Who has the time to do all of that? Required fields are marked *. If you wanted the package back because something happened or it wasn't deliverable a PO Box would be the best option. Deny a return. On the web. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Half of them were my fault. In this case, the buyer opened a case upon receipt of the item. Select your order. Select Problems/Order Inquiry. Here's what you need to know about the clothing marketplace platform. Select . Yes, the buyer may lay false claims but try to keep your cool. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. One thing that I always do is confirm the sale. Youll never know, the buyer may change their mind and decide to keep the item. So go to the USPS website and schedule a pickup, and the mail carrier would pick up your shipment the next day. and our I politely responded that that was an issue of fit rather than item not as described. Selling on Poshmark is a lot of work, and missing things are not uncommon, so youre not alone. It was washed and hung to dry prior to being listed, and there were no odors. Privacy Policy. I was googling for this very issue and come upon your blog. Hello! Poshmark pays for returns. Questions? And these were not pictured or even mentioned in the descriptions. Thank you. You didnt mention if it has any flaws if it is true to size, or whatever.
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