BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. provided; every potential issue may involve several factors not detailed in the conversations Go to Settings and There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. AVForums.com is owned and operated by M2N Limited, 03:22 PM No joy here sadly. Some of you may have noticed issues with the BBC iPlayer service in recent days. New Sony (less than a year old) exactly the same. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. You must log off and on again through the device settings to use a wireless connection. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. only. Hi guys I have just downloaded software version 1550 from Samsung support website. The model of your device can be found on the back of the TV or in the device menu under Support. Registered in England. 08:42 AM JavaScript is disabled. I have tried once but like you have been out when they called 4 days later. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. Connected TV 15-12-2017 If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. in. The app thinks your IP address is outside of the uk. Thanks. Update your The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. Samsung UK say I am abroad so can't help. We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. Connected TV If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. I am on firmware 1151.1. Select Software Update from the Support menu. I can now reveal that the USB does indeed fix the BBC iPlayer problem. We believe that the behaviour only occurs on a Try to uninstall and reinstall the app. Then you will be offered manual settings. However the date againstthe link is "27 Dec, 2017". Same boat as all of you, 2017 build and it worked fine for about a month when the TV was new, now I just get the Error 02001 message. Why is My Vodafone SMS not Working on Mobile? The downside is that it doesn't work with the remote (expects a touchscreen). Are you repeatedly getting the error code: error 02001? woutf said: I already have the phone app running on Shield. 16-12-2017 What is the error number? How can I check if BBC iPlayer is available on a particular TV? Visit the App Store for your device, search the store for BBC Iplayer. Type your device's model number into the search bar. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. 08-12-2017 I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. Now thats interesting NOTHING will load now. Can anyone help, call Luckily I have a program checking for changes to the page or I might have missed it. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. (e.g. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. We bought the MU6120 almost purely for watching the BBC iPlayer. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of It is common for some problems to be reported throughout the day. in. 03-02-2019 However, a newer firmware was released on 27th Dec but that didn't fix the issue. The only requirement to use the service is that you have a British TV license. Including on programs that was previously displaying the issue. On the remote control, press the Menu button. Have you tried asking support to log in and test the TV? Try clearing settings for iplayer. Please see our list of fixes below. I too have this problem on my Q7F QLED TV. A forum where Apple customers help each other with their products. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. I have had two calls logged but been out when they called back. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. All menus load fine but every All menus load fine but every If your web browser is Safari, BBC videos still work but at a lower quality. 06:03 PM The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. Press the Sign In button. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. Your devices firmware could be incompatible with the latest iPlayer version. We will see. Checkour. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Below are all the reported reasons to date. 1 Home Entertainment Tech Resource. I have tried a factory reset and nothing, 16-12-2017 06:20 PM Refunds. in. sooo fast too. Hi. Just signed up for WS.. must say initially well impressed! Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? To start the conversation again, simply I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. But no joy with iPlayer. You must reset your Internet connection settings to resolve this issue. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. What kind of device is it? I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. You should see a screen asking you to use a second device to sign in. Choose Software Update, and then look for the option to update the software with a USB stick. Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. 05-10-2018 4. Required fields are marked *. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. They way I currently fix this is to update my DNS details to another IP address. You can also sign out and sign back in to the App to see if it will start streaming content. 7 days ago. All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. It may no difference to BBC iPlayer. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. You can do that by double pressing the home button and then swipe up on the iPlayer app. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. i tried to auto update from the tv menu but it said no updates available. However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. You must reset your Internet connection Does it affect live or on-demand programmes? WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through in, Any luck?? I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 Read about our approach to external linking. IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. 29-12-2017