14-12-2020 there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. I've tried all the options on Matainence Mode and get an error all the time. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . A YouView Box FAQ. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. The hard drive sounds like its trying to do something but nothing happens. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. I can't tell you what the model or software . 05-07-2022 Visit our full contacts page here. If you speak with our customer loyalty teams they can add This to the account for you. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 22h00, on Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. This first happened about a week ago. p.s. 04-04-2020 Sign in or register to get started. Many thanks. This is the first problem that's a bit of a killer :-(. It is described at. If youd like to join in, please sign in or register. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. It is described at . - edited 17h30. The new box should be with you on Monday. However, this time, that remedy does not seem to work. Once you have had a chance to test it out post back and let me know how you are getting on. To check for a software update, follow the steps below: Press the YouView button, select settings . Youview box used to work, no problem with other gadgets. / 3.3.168: Complete: BT: Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. IThanks for that, I'm surprised it lasted less than a year. Thanks. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. 11:35 AM, on Model number 91-00438. Some would say that yours has done well to last three years. Leon, did you use the delete recordings option or keep them? I've seen a packageremoved when a fibre upgrade has been done. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. It is a bt youview box. The YV persistently tells me it can't connect to the internet. To have two die on you like this sounds like very bad luck. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. If you want to continue, just enter the numbers shown on the screen . (Although i'm not sure why the drive would affect the 'settings' menu)? on At that time, I switched it off and left it unplugged for a minute or two. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. It just seems to get stuck on the YouView loading screen forever. Release both buttons a few seconds after the BT logo appears on the TV screen. The third one might be fine. You can print a freepost label to eturn the box if you wish. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. 17h00. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. If you're not and you don't, it's time to go shopping. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. 04-04-2020 I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? on Go to the Information & Reset sub-menu. The guide works fine, as do the catch up players. Do you have a current BT TV subscription? Your account is set up as TV store only and a TV account should be set up as multicast. We can't get past the message Freeview Loading. Hi@SiGreenwood Did you receive the new box OK? Thanks for posting back with what seems a positive result. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. The different options available are displayed below. OpenReach engineers to the house. My box has a repeat problem. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Need help with these connections? 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. I take it you arent on a YouView contract with Plusnet, or you would have their box? The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. Youll be greeted with a friendly Hello telling you that your box has restarted. If this does not do the trick, then your device may be due for a software update. When I powered it back on, it seemed to work again. Worked fine until last night. 17h06. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Make sure you keep the box in standby. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. - edited A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. Internet/USB Recovery, keep recordings. If so have you had a chance to test it yet and with large recording on in 4K? 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. Sadly factory reset stopped at set up broadband connection. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. All rights reserved. Humax say that the failure rate is within industry norms, but they would, wouldn't they. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. My husband . 9h42. All rights reserved. 05-07-2022 Very happy. mode 4 (interenet reset keeping recordings) are the ones to consider. 14-12-2020 In the latter two cases, a message on-screen literally says sorry, selected option failed. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. on p.s. I have had a retail Youview box almost two years now and have had very little problems with it. 04-04-2020 on A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. You'll now see a warning screen. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. You can restore your box back to its factory settings, letting you start again from a clean slate. Cheers . Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Thank you so much. 14-12-2020 BT TV. By continuing to browse, you are agreeing to our use of cookies. We know how important recordings are so we do offer options to keep your recordings. You view box stuck on loading page. on Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Humax have a reputation for being the best Freeview / Youview boxes around. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. It is described at. 02:48 PM, on please let us know how you get on with a 4K recording. Are you currently in a TV contract with BT ? Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. We haven't changed anything. mode 4 (interenet reset keeping recordings) are the ones to consider. Thanks for your time and help. YouView TV Ltd 2023. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. I think that hardware failure is a possibility. Me too, on my DTR1010. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Select Update Software. 24-04-2019 The factory reset keeping recordings worked! More info. We followed the user guide instructions and Googled every possible solution without luck. 05-07-2022 Give it a couple minutes to get itself ready and then it should load as usual. Hi John. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 01-05-2019 If youre using Powerline adapters, make sure these are connected also. Post back and let me know. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. I've tried that about 15 times now, to no avail. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. This site uses cookies. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. At that time, I switched it off and left it unplugged for a minute or two. on Only change is that I had to switch channels on broadband recently. I believe there is a maintenance mode which you can get into, which may give you more recovery options. You do not have permission to remove this product association. More info. Factory reset, keep recordings. For help with your TalkTalk TV box, channels and apps. It is a bt youview box. Read our cookie policy. on I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. It looks like you're new here. Registered in England. The box light will turn blue, Press the button on the top of the box. By continuing to browse, you are agreeing to our use of cookies. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Either way, the box is effectively dead. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). Yes I received my new box and it all seems to be working fine. Hi@SiGreenwood thanks for sending over your details. 01-05-2019 Switch power off by removing the power cable. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. YouView TV Ltd 2023. It just seems to get stuck on the YouView loading screen forever. Then find your instructions below. I'm really glad to hear you've received the new box and all appears to be well. It looks like you're new here. 17h16 Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. Hi, im hoping someone can help me please. 14-12-2020 Thats not meant to happen. All rights reserved. I'm with PlusNet fibre using a TalkTalk box. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. We use cookies on our website. Thanks in advance for any help you can give, on If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 8h37. 17h05 Follow these steps: Turn the power on using the switch found on the back of your box. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. 13-04-2020 Thankfully most of the programmes were also recorded on my freeview play box. OpenReach engineers to the house. This happened to me a couple of weeks ago. Update: Looking at some of the advice on this site, I have tried some of the reset options. 15-12-2020 There are various different levels of reset modes 2 (factory reset keeping recordings) . 12h21. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 12-04-2020 The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. please let us know how you get on with a4K recording. (Yes, I have pressed the 'Me Too' button.) Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. 9h11. Switch on the power switch on the back of your box and a red light should appear on the front. Internet/USB Recovery, delete recordings. 12:54 PM, on In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. YouView TV Ltd 2023. 20h29. 21h23, on TalkTalk is sending a new TV box. Maintenance mode is used to recover your box when something has gone wrong with it. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. However, this time, that remedy does not seem to work. This can be causes by it being knocked while it was turned on. Remember all of your recordings and personal data will be deleted. We need to access Maintenance Mode from the start up screen. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. 15-12-2020 04:00 PM. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. Me too, on my DTR1010. 14-12-2020 Luckily I managed to watch other recordings on catchup. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. I'm happy the new box is working well. You can print a freepost label to eturn the box if you wish. Press and hold the reset button on the right-hand side of the box. We have a tv contract with bt. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. 01:04 PM, on My YouView box no longer starts up. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. http://videos.youview.com/support/maintenance_mode.pdf. The broadband still keeps dropping. 10h41, on From My Account you can also check your connection and test your line for any issues in the Service Centre. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Glad our loyalty colleagues were able to help. 12:11 PM. Instructions for doing this can be found here: Mine has just started doing the same thing. David . 16h45. 01:40 PM. I'll let @JohnC2 as he isn't in the office today. The broadband blue light isnt coming on either. 15-12-2020 You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. Already know your box model? With regards to the non loading, this is normally a sign of a catastrophic failure. Unplug and reconnect power to yourbox. There was a factory reset, but keep recordings option, but this failed. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Turn the power on using the switch found on the back of yourbox. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. This site uses cookies. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. on Have you upgraded recently ? Welcome to the Digital Spy forums. 17h07. on Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset.
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