I called Comcast Business and was told the ticket was still open and I should expect someone yet that evening. The opportunity to be a part of something that impacts millions of lives. Read Now, Vice President, Procurement, Comcast NBCUniversal. Reliably fast Internet on our Gig-speed network, Ongoing support for property staff and residents, Fast Internet with the bandwidth to handle all their devices, WiFi available with all Business Internet tiers, Additional solutions for cybersecurity, TV, Phone, and more, Optimal enterprise cloud infrastructure solutions. Please take a look at these additional steps, it should help clarify the process. September 19, 2022 Comcast Completes $4 Million Expansion to Nearly 2,000 Additional Homes & Businesses in Northern Utah August 29, 2022 Comcast proudly sponsors the August 26-28 'IMPACT Black Women Experience' a partnership with IMPACT Magazine August 2, 2022 What You'll Find at Comcast. Comcast Construction - $13,000+ Official Response. Diverse suppliers bring value to our company, not just through their offerings, but also by creating opportunities for economic growth in our communities. Since you have already sent a PM, I will continue to assist you through there. However I haven't received the cal To do so, click on the chat icon located at the top right of this forums page. We can help with both the service issues and the exposed cable. @user_285696 Hey there! Get in touch with a Comcast specialist. We are continuously expanding opportunities for new businesses to partner with us, and this is an important part of having our commitment to Diversity & Inclusion (D&I) extend beyond our business to benefit others. At 7.45 pm I hadn't heard anything from Comcast. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. 0000003459 00000 n Whether your project is big or small, our powerful, robust network gives property owners, developers, and building managers the reliable connectivity their clients and tenants need. I've got a project up in Michigan that requires a few utility poles that need to be relocated. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. We can't cut our grass without moving the cable. 0000005518 00000 n I'm having the same issue, trying to get Comcast to come out to my home which is new construction. Contacting Comcast Construction Division We need to get an estimate for an apartment building from Comcast. Prepare for Construction | Comcast Business How your business will be affected When work in your area begins, both Comcast Business and Xfinity services will be interrupted. The last time we checked, a license was not required for in Southfield. We can help with both the service issues and the exposed cable. 0000203180 00000 n Vast and varied growth opportunities with the tools and support you need. Here's 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch. Edit2: kicked back to sales, god damn it. I cannot tell you how many times we have called customer service to no avail. . I don't know what else to do. Our goal has always been to deliver the speed, reliability, and performance your business can rely on. I told them get me connected then we'll wory about pricing at this point. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I've been trying to get Comcast to come out to my home which is new construction for almost one month now. Leverage your professional network, and get hired. I want the service but something has to be done. Each time the tech arrives to find no work has been done. 0000001622 00000 n I am sorry you are having issues getting your lines taken care of and I would love to assist you. 0000012032 00000 n .it's Comcast, don't expect anything to be . All users should have access. I've had the same issue for nearly a month now. Hi, gangelo88. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Our team is here to help. Please help. Can you please send me a private message with the address and you phone and email so I can reach out to the sales team to see if I can get the correct contact? I would like to see what we can do for you. It's an absolute joke how terrible Comast service is. @Ianannak Thats more than we have had, its been almost 2 months now and no one has even called us back or anything. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. Hello @lanannak. 0000203368 00000 n We'll be there to help. We will take a look at the situation with your new place to see what the hold-up is. Xfinity 10G Network to more than 17,500 additional homes and businesses across 450 miles in St. Mary's County, Maryland, delivering its full suite of Xfinity and Comcast Business services. 3709001 cadiver@comcast.net Roy Coto. If nothing else I need to know how to get out of my contract. and our If available, they will appear as. Wow! The cable runs across my neighbors property. He has quit taking my calls. Things like this can take some time, as every area is unique. Let your business or community stand tall with a custom network infrastructure. Vice President, Procurement, Comcast NBCUniversal Our Commitment We're committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. Hello @lanannak. They ran a cable above ground for 400 ft. My service is terrible. We handle installation and activation, plus provide on-going support. I would really appreciate any input. Internet Speed Test. We will visit your site to determine installation readiness and discuss workplans and timelines, including any needed construction. I have been trying to get service for over a month now. They've been tough to track down and I keep running into dead ends. I responded to your private message, Please send a response there. hb```l^@(a4(,s3mY Ive never seen a company treat PAYING CUSTOMERS like this. Instead, type "Xfinity Support" there, As you are typing a drop-down list appears. I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. All they can do is reschedule. Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". @user_285696 Hey there! During this time, all Internet-connected devices and services will be down, so you may need to plan for alternate accommodations. Let me know. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We had our electrician install conduits between the poles. Sorry about that. 0000005177 00000 n It's available on all devices and facilitates auto-texting to clients, supporting sustained customer . 0000003309 00000 n My cable has to be run in the air. Whether your projects include multi-dwelling units, single-family homes, student housing, or more, Xfinity Communities helps your business develop the perfect network solution. So far, I've been able to track down the number for the AT&T engineering department. Nurturing Diverse Subcontractors . Do you have an existing serviceability request number and is your new construction home finished being built? How do you get service?!. 0000001138 00000 n Is there a number to call? I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. We'll be there to help. We have a new possible project in NM and have had NO luck with the business/customer support numbers. Building these partnerships helps us address our companys evolving needs, while also passing along the benefits of our success to others. , I really need to speed up this since we are planning to move to the new office in Sep., we need to have the internet service before we move in. You can visit the, If you have questions, were here for you 24/7 at. Construction Specialist. Were enhancing the network in your area to bring you the best experience possible. So I told her "Basically, I am demolish 6 poles, these poles have your cable service lines on them, I need to talk to someone who can tell me how much its going to be to replace them" She got her supervisor. Privacy Policy. Carroll County Department of Public Works Road and Utilities Construction Project Schedule for the Week of January 10, 2022; . In addition to custom greetings, on-hold music, call transfers, call forwarding and text messaging, it offers voicemail-to-email transcriptions and MP3 recordings. Sorry to hear about the trouble. 0000004309 00000 n Engineering Department 120 K Street, Third Floor Lake Worth, FL 33460 Attn: (561) 357-6400 Office (561) 964-3499 FAX Mr. P. Eddie Herron, Manager OSP Planning & Engineering Design AT&T Utility Coordinator PH3103@att.com (561) 540-9262 Direct (561) 964-3499 FAX Connectivity and managing Your Comcast Business network. New Kensington, PA 15068. Moon, PA 15108. This way were able to help your business do more and connect more. He has quit taking my calls. We need to have our own D-marc from Comcast. Then search Xfinity Support to start a chat with us. Were enhancing this network over time and location-by-location, which briefly disrupts your services. 0000009955 00000 n 0000002692 00000 n All I want is internet and home phone - there's a box in front of my house. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. - Construct estimates for all Multi . Hey @user_42efc9! Please create your own post and we will be happy to help. Sounds just like what I'm dealing with. The cable runs across my neighbors property. Not available in all areas. Can you send us a direct message? I just did, now can someone finally help me? PECO did their job but it has been impossible to get xfinity to come out. Told tech support i'm tearing their shit down and they need to connect me with engineering. I appreciate you taking the time to reach out to us here on the forums. Called 1-866-496-9669 which is the only number I could find. I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. I have been trying to get service for over a month now. At your Richmond, VA, 918 North Boulevard, Comcast Service Center, you can subscribe to Xfinity Services including Digital Cable TV, High Speed Internet, Home Phone and Home Security. Edit: What I really need is someone who can give me a cost estimate on relocation of said lines. I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. Connectivity and managing Your Comcast Business network. Either they emailed me first or I had to go through multiple people searching by job title in the global address book in Outlook. - Oversee Coax and Fiber build to Residential and Commerical buildings. Complete Project Reviews for scope and cost . Worst part is Comcast is the only thing available where we are. We need to have our own D-marc from Comcast. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, We need to get an estimate for an apartment building from Comcast. I want to look further into this and get you some answers, we thank you for your interest in our services! 0000002534 00000 n My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. Let's get started by having you send us a direct message so we can help. If you ever find the secret sauce please share with me. Understood. Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. 0000003610 00000 n We can help with both the service issues and the exposed cable. 0000003156 00000 n please let me know if it is yours if not I will keep searching to see if I could find the owner at several thousand dollars worth of equipment just sitting there. 0000012164 00000 n 0000010977 00000 n One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. Since Comcast is the last "user" of the utility pole, and the service has been abandoned, how and where does one contact someone at Comcast to remove the utility pole? Again, I'm getting zero help. Yeah sounds like similar situation. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. 0000013245 00000 n .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. Thank you! I want to look further into this and get you some answers, we thank you for your interest in our services! CAN SOMEONE JUST HELP INSTEAD OF FORWARDING ME TO SOMEONE ELSE?! 0000202381 00000 n Instead of having overhead cables across our backyard, we are burying all of the lines. Contact Us | Comcast Business NEW CUSTOMERS EXISTING CUSTOMERS Let us help you find what you're looking for Ethernet Questions & ordering: (866) 429-0152 Customer support & care: (800) 741-4141 Business VoiceEdge Questions & ordering: (866) 429-2321 Customer support & care: (800) 741-4141 PRI Trunks Questions & ordering: (866) 524-7482 I am so sorry to hear that you are still waiting for confirmation of serviceability. @ComcastJodie I do not have a chat option. In most cases, these lines are installed when your home's being built. I apologize to hear of the issues you keep running into when trying to get this tap installed. %PDF-1.5 % 0000004361 00000 n Were updating our network to support more powerful, even faster speeds so your business can do more, connect more, and get more done. I've contacted Comcast 3 weeks ago to get this started with ZERO help. Sounds just like what I'm dealing with. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service? Hey admindusaz, I'd be glad to assist with facilitating contact with the correct team. Each time the tech arrives to find no work has been done. Please create your own post and we will be happy to help. Innovative solutions helping communities connect Whether your projects include multi-dwelling units, single-family homes, student housing, or more, Xfinity Communities helps your business develop the perfect network solution. . We had our electrician install conduits between the poles. 2304870. How do you not have internal numbers to contact another internal department? Is there a way to contact Comcast construction Division directly? @user_1eb5a5 Hmm. Hello! 138.6 mi Comcast Service Center. %%EOF Comcast, 25625 Telegraph Rd, Southfield, MI does not need a license for in this area. Services and features vary depending on level of service. New Comcast Construction jobs added daily. @Ianannak Thats more than we have had, its been almost 2 months now and no one has even called us back or anything. 0000003003 00000 n 0000202688 00000 n No one at 800-COMCAST seems to give a hoot about an appropriate contact. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. I've gone in store, emailed, and called to try to get someone to set up the internet with zero help. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. Comcast Service Center. How do you get service?! WHAT IF I HAVE TROUBLE USING MY SERVICES AFTER WORK IS COMPLETE? The area is built up with tons of other buildings in the area so I don't understand how you can't get someone out here? Update: 1-26-21 so had another appointment today after customer service said I'd get tap installed and in home install today. Were committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. Please include your first and last name, along with your new address, and we will continue helping from there. Coordination of scheduling between Subcontractors, Operations Manager, Energy Adviser, Scheduling team, and Customer. Our highly experienced team will help you select the best services for your property. <]/Prev 295588/XRefStm 1442>> Then search Xfinity Support to start a chat with us. PHILADELPHIA, April 27, 2023--(BUSINESS WIRE)--Comcast Corporation (NASDAQ: CMCSA) today reported results for the quarter ended March 31, 2023. We understand the process can be confusing, but we're here to help. The work is done by a contractor Comcast hires. 0000003912 00000 n When you start a thread we ask you post as much detail as possible along with the troubleshooting steps you have tried. I've gone in store, emailed, and called to try to get someone to set up the internet with zero help. Did you make sure to scroll all the way up? xref You can also make a payment or pick up and exchange equipment Photos Hours Mon: 10:30am - 5pm Tue: 10:30am - 5pm Wed: 10:30am - 5pm Thu: 10:30am - 5pm 238 0 obj <>stream Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you ever find the secret sauce please share with me. Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. I've done that way of contacting you and it's gone nowhere. We don't have direct contact information to provide you, that being said, we can place a ticket into our serviceability division. To do so, click on the chat icon located at the top right of this forums page. Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. DEPARTMENT OF PUBLIC HEALTH ENVIRONMENTAL HEALTH Water Quality Program - Cross-Connection . For more information, please see our I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. My service was installed in January 2021 which was 4 months ago. A high-speed, high-performance network designed for business Business owners need a network they can rely on to get them through the day. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been trying to get service for over a month now. Cable: I've wised up. Online Tools for Customers We encourage you to visit the "Call Before You Dig" website at www.call811.com for tools and information to help your excavation needs. 0000001442 00000 n If you can start by clicking on the chat icon in the upper right-hand corner of this page and searching for Xfinity Support, you can initiate a PM with us that way. Each time the tech arrives to find no work has been done. 198 41 How do you not have internal numbers to contact another internal department? startxref Reddit and its partners use cookies and similar technologies to provide you with a better experience. Download construction standards to get started. I have a mans number in construction that said he would take care of it. Our team of experts work with you to help choose the right plan and provide on-going support. [h 07@AAPE:yX001H2d76H9/PZcKFF^ Grasshopper is a cloud-based, virtual phone system for small businesses. Xfinity Planned Outages - Next Generation Network Construction Network construction in progress We're working hard to build the Next Generation Network We're getting you ready for what's next with even faster, more powerful, and more reliable Internet so you can do more, connect more, and enjoy more of what you love. Instead, type "Comcast Business" there, - As you are typing a drop-down list appears. 0000006653 00000 n please let me know if it is yours if not I will keep searching to see if I could find the owner at several thousand dollars worth of equipment just sitting there. Ive never seen a company treat PAYING CUSTOMERS like this. 0000002221 00000 n I can surely submit a ticket to see if this piece of equipment is ours. All users should have access. It "didn't understand" so it said to hit zero to talk to a rep. Did just that. 0000001745 00000 n It's been 2 months and I still have nothing. BACKFLOW TESTER LIST - 3/2/2023 San Francisco Department of Public Health . PECO did their job but it has been impossible to get xfinity to come out. My husband runs a small business and we're really losing out. Got frustrated with the robot on the other end and started mashing zero. Get in touch with the right person and learn how our solutions can help bring new opportunities to your doorstep. In a crowded market, every detail counts especially when deciding where to live or set up a business. Thank you so much for reaching out to us here on our Community Forums platform. This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. My cable has to be run in the air. Gig Speed Network. Let's get started by having you send us a direct message so we can help. Sales kicked me back to tech support. "When we have the new ramps open, people are going to be able to get off and go right onto State Avenue, or they're going to be . I cannot tell you how many times we have called customer service to no avail. Once completed, this new interchange will be a game changer. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. I hope you are having an amazing day! Internet Products Overview. I'll try and get a number and post it if they give me one. If anyone with xfinity is reading this please help! Its so ridiculous. We'll be there to help. Restrictions apply. @ComcastJodie I do not have a chat option. Thanks to whoever suggested Telling them you're taking down their service lines. register their mobile number in My Account. I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Can someone let me know how to contact the Comcast Construction Division for the Kansas City, MO area? Our home has multiple residents (I rent it out) who would be getting their own individual lines of service to their portions of the house if Comcast brings service. We began tracking our spend with diverse Tier II suppliers in 2012, and we're proud to have spent more than $1.8 billion since. I hope you are having an amazing day! Its so ridiculous. We know this can be frustrating, and ask you provide us with your, If your residence in the same area as your business location, your Xfinity services may also be affected. If install can use temp line they create ticket for underground line which is installed later (2-3 weeks generally). I have had this identical scenario happen 4 times now. Ethernet Dedicated Internet. Please allow us the opportunity to help and we will see what we can do. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything.